Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
363,014
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AVG. MONTH
8,363
Total Reviews
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SINCE 2014
5,385
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,385 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3896
  • 4
    907
  • 3
    326
  • 2
    125
  • 1
    131
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  • Tin Leg policy: Luxury

    I had good experience with Tin Leg and dealing with the customer service regarding my claim.
    I heard good comment about this insurance company prior to my purchasing the policy and my comments did not change after purchasing the policy. I definitely recommend it to my friends
    The only comment I would like to mention is that it takes some time to respond to the claim. As of now I did not collect on the claim. You might have good reason for the delay
    In general it is great.
    Thank you

    jean-pierre from NJ
    Review Received: August 10, 2015
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    Tin Leg policy: Luxury

    Totally incompetent

    Robert from VT
    Review Received: August 10, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    My claim was handled expeditiously and fairly. Very impressed at the outcome. 5 stars all round.

    Julian from TX
    Review Received: August 10, 2015
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    Tin Leg policy: Standard

    Filed a claim as my traveling companion who was insured with a different company had medical emergency preventing the trip. The claim was handled efficiently and processed quickly .

    Christine from WA
    Review Received: August 8, 2015
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    Tin Leg policy: Luxury

    They were very slow answering. They gave almost no information. They provided no help with the hospital or my travel home. I was left on my own

    Charles from FL
    Review Received: August 5, 2015
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    The purchase was easy and provided good peace of mind. Since we had no issues that would result in a claim I have no idea how that would have gone, but all communications indicates that it would be a smooth process.

    John from GA
    Review Received: August 3, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Positive experience with purchase. Insurance policy explained well and given helpful advice.

    Jose from TX
    Review Received: August 2, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    Would recommend to others.

    Theresa from LA
    Review Received: August 1, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    It was reassuring to have this coverage. Fortunately I did not need it, so I cannot say how straightforward it would have been to file a claim for reimbursement. The people to whom I spoke before buying the policy were very helpful, and seemed informed.

    None from MN
    Review Received: July 31, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    The Customer service reps were very helpful, informative and pleasant. Thank You!

    David from MI
    Review Received: July 30, 2015
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    0 out of 0 people found this review helpful