Tin Leg Travel Insurance Reviews
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Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
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“Tin Leg policy: Gold
Tin leg claims is awful. I will never work with them again. I sent them documentation that they acknowledged receiving via an email and then said on the phone today that they didn't receive the email that they acknowledged receiving. Now they are asking for credit card statements which they never asked for before--I sent all the receipts they asked for. I had to wait two weeks to process and then they send back cryptic emails .
THIS WAS AS BAD AS DEALING WITH HEALTH INSURANCE CLAIMS OR WORSE. I WASTED MY TIME GETTING A POLICY AND SENDING THEM DOCUMENTATION. I SENT DOCUMENTATION TWICE. O
Finally I called them to ask if I could claim a COVID related travel expense and they said yes without mentioning that I needed a doctor's COVID administered test--which I was in no way able to get. If the person on the phone had even mentioned that I would not have wasted my time getting documentation together and sending to them. THIS WAS A HORRIBLE EXPERIENCE.Jane from CAReview Received: April 15, 2024Was this review helpful?12 out of 18 people found this review helpfulReview Updated: 05/13/2024
I spent hours putting together forms and receipts --to only get $125 back on a claim that I had justified for an additional $223 for missed night in Buenos Aires due to flight delay.
I am mystified by your pointing to fine print in your contract--that because Hotel Madero didn't charge my credit card until after my 2 stays(1 month apart) I was not eligible for a reimbursement —so the policy was very unfair to the consumer.
I hope you also noted that Hotel Madero had a 24 cancelation policy which I missed by my delayed departure.
As I all I could recover from my trip was about $125 it was TOTALLY NOT WORTH MY EFFORT (hours )DEALING WITH YOUR COMPANY AND THE INEFFICIECIES AND CONFUSION your Tin Leg Representative presented me. If I had been clearly asked for my credit card statement at the beginning of the process—I would not have spent time dealing with all of this.
It just seems you try and use fine print to get out of paying customers justified claims.
I did appreciate the no complaints team you have--but I STILL HAVE COMPLAINTS--hence 2 stars instead of 1.
I have now learned that I will NOT work with you folks again—as the claim process was unfair, confusing and inefficient.
Wish this wasn’t the case.
“Tin Leg policy: GoldJohn from TXReview Received: April 14, 2024Was this review helpful?0 out of 1 people found this review helpfulA little too much on the verification/proof requirements.
“Tin Leg policy: StandardTheir response was pretty fast, my claim was finalized in 2 weeks.
Helen from NYReview Received: April 13, 2024Was this review helpful?3 out of 5 people found this review helpful“Tin Leg policy: GoldWe were unable to take the trip in January. Tin Leg would neither cancel our insurance and refund the money nor change the dates for coverage to our upcoming trip this August. We paid a large amount of money for nothing.
Abbie from PAReview Received: April 13, 2024Was this review helpful?12 out of 13 people found this review helpful“Tin Leg policy: PlatinumThey were extremely accommodating when my Antarctica trip was postponed twice by my cruise company the first due to COVID and the second for the war in Ukraine and was able to extend to the new dates and keep coverage without any additional charges. I had peace of mind knowing that I was covered.
Kyle from MDReview Received: April 12, 2024Was this review helpful?3 out of 4 people found this review helpful“Tin Leg policy: AdventureEasy to purchase my coverage and no vlaims
Clinton from MDReview Received: April 11, 2024Was this review helpful?0 out of 1 people found this review helpful“Tin Leg policy: GoldDouglas from WAReview Received: April 10, 2024Was this review helpful?0 out of 0 people found this review helpfulMuch more quick than my last experience with travel insurance claim. Did request a lot of unexpected information, but learned from last time to keep every piece of paper associated with trip until after claim closed. Overall happy with the experience and will use them again.
“Tin Leg policy: GoldI have been using Squaremouth/Tin Leg for a few years now, the process is smooth and simple and the rates are very good. I have been able to find exactly the coverage I needed for each type of trip, and the customer service (when I've needed it) has been very good.
I hope if I ever DO have to file a claim for anything that I have the same experience.
Thank you.Karin from MIReview Received: April 10, 2024Was this review helpful?2 out of 2 people found this review helpful“Tin Leg policy: PlatinumWife hospitalized in Rome. Tried to call both phone numbers. Could not reach you, because our European phone plan could only reach numbers on Whats app.
Made claim 11 days ago, but still have not been contacted by Robin Assist in claims Dept.
Michelle at Tin Leg was mossy helpful.Richard from CAReview Received: April 9, 2024Was this review helpful?10 out of 10 people found this review helpful“Tin Leg policy: PlatinumFiled claim over week ago but no response to date
Alicia from TNReview Received: April 9, 2024Was this review helpful?3 out of 3 people found this review helpfulResponse from Tin LegHi Alicia
Thank you for bringing this to our attention. I understand you submitted your claim on 4/1/2024. Your claim is being reviewed. Our team will be in contact with you regarding what information is needed in order to make a determination on your claim.
Thank you for your patience. Please let us know if there is anything else we can assist with.