Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
356,737
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AVG. MONTH
8,516
Total Reviews
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SINCE 2014
5,333
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,333 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3860
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    126
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  • Tin Leg policy: Gold

    my initial clam was very difficult to submit. I am still in a hospital in South Korea with expectation to be discharged this week, with follow up treatment possible before I am cleared to fly
    My wife found out several days ago that her brother has advanced cancer with current time yo live undetermined. He lives in Philippines and she will be going there after my discharge. I also need to know how to get compensation for canceled flight and a flight that was delayed 9 total hours due in part to airline canceling original flight without notice, and second flight was also canceled after an almost 3 hour delay

    Carl from FL
    Review Received: May 6, 2024
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    1 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Very nice and knowledgeable staff

    Bill from SC
    Review Received: May 4, 2024
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    1 out of 1 people found this review helpful
    Tin Leg policy: Standard

    Excellent customer service! We previously had purchased with Generali and needed to file a claim. Their customer service was dreadful! Thank you for your service and we will definitely use you again.

    Laurel from TX
    Review Received: May 3, 2024
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    The claim process was very easy but also, my claim was simple as it was a paid in full cruise with cancel for any reason with no other travel involved. I received my expected reimburesment in the time frame specified.

    Heather from FL
    Review Received: May 1, 2024
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    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Easy application. Assistance phone call was very well handled.

    James from UT
    Review Received: April 28, 2024
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    2 out of 2 people found this review helpful
    Tin Leg policy: Gold

    Insurance was expensive but not having it and having an incident would have been MORE expensive. Peace of mind!

    Kathleen from WA
    Review Received: April 27, 2024
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    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Very positive

    Andrea from NY
    Review Received: April 20, 2024
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    1 out of 2 people found this review helpful
    Tin Leg policy: Gold

    We submitted a claim after my wife fell ill with a nasty, persistent cough while we were on a cruise.

    Our claim process was very smooth and we received reimbursement soon after were returned home. No hassle. No worries.

    Paul from PA
    Review Received: April 18, 2024
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    10 out of 10 people found this review helpful
    Tin Leg policy: Luxury

    I had a question pre-departure and emailed Tin Leg customer service. I received an answer promptly, and it was a clear explanation of the answer. This was a very nice change from the travel insurance company I dealt with previously.

    Elizabeth from NY
    Review Received: April 18, 2024
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    5 out of 5 people found this review helpful
    Tin Leg policy: Gold

    Ying Gi from WA
    Review Received: April 16, 2024
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    1 out of 1 people found this review helpful

    The claim process is difficult and long and, in the end, Tin Leg still rejected my claim for emergency medical expenses.

    I submitted the claim on March 5, 2024. It took Tinleg 2 weeks to respond and they asked for more documentations. After submitting the requested info, it took them another 2 weeks to request again for more documentations. I had provided all requested documents and info and it still took them 2 months to return with a claim rejection statement including a reason that had nothing to do with my claim. Tin Leg claimed that the medical emergency was about COVID in 2023 but my claim was for stomach virus happened in 2024! The Tin Leg claim representative then apologized and resent another claim denial statement with reason that I only insured part of the trip! Needless to say, I will black list this company and will no longer want to have any business to do with them.