Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
356,951
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AVG. MONTH
8,498
Total Reviews
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SINCE 2014
5,334
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,334 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3861
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    126
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  • Tin Leg policy: Luxury

    I have used Tin Leg twice. I have never had to call for assistance, but, I am thankful to have had the insurance and that you, as a company, make it easy and effortless. Thank you.

    Sunny from CA
    Review Received: June 4, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    I bought and insurance for my husband and I for a 2 weeks trip to China. The copy I got had $150 per flight delay more than 6 hours. It happens for us so I filed the claim. Got an email that I need to do a call with specialist. I did the call , the guy just asked me what happened and told me to find all receipts and itinerary and send them a copy. He told me he ll full the application and I need to sign. I got the application profiled stating $150 so I emailed the guy that it was 2 of us so it would be $300. Then after few days I get an email from the guy that your claim was approved and we sent you the check. I get the check and it is $12!!!!!!!!! Are u kidding me? I email the guy and then he says ooo I thought I told you it was up to $150 per person. What does it mean? We had over 6 hours delay soooooo??? . No he didn’t tell me anything and wasted my time. This company is more than a joke.

    Maana from MD
    Review Received: June 3, 2019
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    12 out of 12 people found this review helpful
    Response from Tin Leg

    Hello,

    I apologize for the confusion. The Travel Delay benefit is designed to cover you for the expenses incurred during a delay that exceeds 6 hours, such as meals and accommodations. This benefit can reimburse up to $150 per person for these expenses, however it does not provide a lump sum payment due to a delay.

    If you have any additional questions, please contact our claims team at 844-240-1233. We are available Monday through Friday, from 9am to 5pm ET, and are delighted to help!

    Tin Leg policy: Standard

    Great experience, we had to cancel our trip to China due to a life threatening illness in the family. We recovered as much of the advance payments as we could and the Squaremouth insurance paid the remaining balance. Processing was extremely quick with no hassle from the insurance company. Will use again.

    Annette from UT
    Review Received: June 1, 2019
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    6 out of 6 people found this review helpful
    Tin Leg policy: Luxury

    My experience with Tin Leg, so far, has been excellent. We are in the process of filing a claim because our flight was cancelled and we incurred lost costs in London because of it. It is a small claim, just $203. Tin Leg has been very easy to work with, and we have a scheduled interview in a few days to go over the issues.

    WILLIAM from NC
    Review Received: June 1, 2019
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    3 out of 3 people found this review helpful

    Review Updated: 06/29/2019

    I am extremely satisfied with the claim process with Tin Leg. Once I submitted all the supporting documentation a check was received about a week or so later. This was a much better process than any other trip insurance we previously had. We will continue to use Tin Leg when we travel.

    Tin Leg policy: Luxury

    Reasons why I purchased this insyrance: compartmentalized coverage, affordable cost and great customer service when I called with questions.

    Jo from MI
    Review Received: May 31, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Ralph from VA
    Review Received: May 30, 2019
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    0 out of 0 people found this review helpful

    Phone call interview was somewhat unnecessary- claim was pretty straightforward. But I was very happy with the overall process.

    Tin Leg policy: Standard

    Thank you,

    Gregg from OR
    Review Received: May 30, 2019
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    0 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Tinleg's personnel were all very attentive. I am currently waiting for a scheduled interview with Tinleg as part of the claim process.

    Donald from TX
    Review Received: May 28, 2019
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    2 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    We purchased plans for ourselves and for my sons. One son’s baggage was delayed for nearly a week, but we received baggage before we had to actually file a claim.

    Traveler from CA
    Review Received: May 28, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Tried to contact claims when we were overseas and we had trouble getting through...

    Lee from CO
    Review Received: May 26, 2019
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    6 out of 6 people found this review helpful
    Response from Tin Leg

    Hello,

    I apologize that you did not receive a timely response when you contacted us. I understand our claims team has been in contact with you to set up your claim interview.

    If you have any additional questions, please contact our customer service team at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!