Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Made an important last minute change to our policy dates. You approved this change and in fact, made it easy to do. Thanks. We’ll be back to insure our next trip.
Excellent service. They set up telephone appointment to discuss claim immediately after contacting them by email my intent to file a claim. I spent 30 minutes to complete and return the documentations and forms needed.
I expect my Claim to be completed in the next 10 business days.
Review Updated: 06/19/2019
Professional and prompt no problems with the process
The rep that I dealt with on my trip did not tell me my medical diagnosis and treatment had to be done while on my trip. I felt good enough to travel and planned on seeking a second opinion when I got home. However that is not covered and that was not explained to me.
Review Updated: 06/19/2019
The claim was handled well but the Dr. that I was sent to should have done an MRI because he said I had a bad sprain in my elbow but in reality it was a severe tear in the bicep tendon which I now have to have surgery on. Also the claims person should have told me that if I felt that I should get a better opinion or more care that needed to be done while on the trip.
Hi James,
I apologize for the confusion. It's our number one goal to provide great customer service, and to clearly answer our customers' questions every time they contact us. In this case, we fell short.
Travel insurance is designed to cover you from door-to-door, starting when you leave home and ending when you return home. Any medical expenses incurred after you return home are not covered by travel insurance.
If you have any additional questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!
Easy, got better policy for less than the trip brochure insurance
Super - straightforward, clear, very good pricing. We will abandon all others, and be yours when we insure any trip.
All service done rapidly and timely. I will use your services for my nest travel.
I use Tin Leg regularly and recommend it widely.
Here's something that would help:
When I just put a deposit on a trip, I insure the deposit. Then I add insurance as I purchase more like airplane tickets or final payments on a cruise.
It is a pain to do this and it would be great if there was a way to just add to the policy ONLINE.
Easy to use. Good customer service. Have used this company several times and will use them again.
I am incredibly impressed with the claim process. They were very responsive and helpful and the instructions on what was needed to complete the claim were clear and not at all difficult to accomplish. You've won my business and referrals for the future!
Took a week to get interviewed by claims person. Was not reimbursed for extra day of pet sitter who I pay in cash & therefore have no receipt.