Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
356,951
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AVG. MONTH
8,498
Total Reviews
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SINCE 2014
5,334
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,334 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3861
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    126
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  • Tin Leg policy: Luxury

    Made an important last minute change to our policy dates. You approved this change and in fact, made it easy to do. Thanks. We’ll be back to insure our next trip.

    Cynthia from SC
    Review Received: May 26, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Standard

    Excellent service. They set up telephone appointment to discuss claim immediately after contacting them by email my intent to file a claim. I spent 30 minutes to complete and return the documentations and forms needed.
    I expect my Claim to be completed in the next 10 business days.

    Janice from CA
    Review Received: May 22, 2019
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    2 out of 4 people found this review helpful

    Review Updated: 06/19/2019

    Professional and prompt no problems with the process

    Tin Leg policy: Standard

    The rep that I dealt with on my trip did not tell me my medical diagnosis and treatment had to be done while on my trip. I felt good enough to travel and planned on seeking a second opinion when I got home. However that is not covered and that was not explained to me.

    James from WA
    Review Received: May 22, 2019
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    7 out of 7 people found this review helpful

    Review Updated: 06/19/2019

    The claim was handled well but the Dr. that I was sent to should have done an MRI because he said I had a bad sprain in my elbow but in reality it was a severe tear in the bicep tendon which I now have to have surgery on. Also the claims person should have told me that if I felt that I should get a better opinion or more care that needed to be done while on the trip.

    Response from Tin Leg

    Hi James,

    I apologize for the confusion. It's our number one goal to provide great customer service, and to clearly answer our customers' questions every time they contact us. In this case, we fell short.

    Travel insurance is designed to cover you from door-to-door, starting when you leave home and ending when you return home. Any medical expenses incurred after you return home are not covered by travel insurance.

    If you have any additional questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

    Tin Leg policy: Luxury

    Easy, got better policy for less than the trip brochure insurance

    Waverly from VA
    Review Received: May 21, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Standard

    Super - straightforward, clear, very good pricing. We will abandon all others, and be yours when we insure any trip.

    JSBenton from WI
    Review Received: May 20, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    All service done rapidly and timely. I will use your services for my nest travel.

    William from CO
    Review Received: May 20, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    I use Tin Leg regularly and recommend it widely.

    Here's something that would help:

    When I just put a deposit on a trip, I insure the deposit. Then I add insurance as I purchase more like airplane tickets or final payments on a cruise.

    It is a pain to do this and it would be great if there was a way to just add to the policy ONLINE.

    Gay from FL
    Review Received: May 20, 2019
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Easy to use. Good customer service. Have used this company several times and will use them again.

    Albert from CA
    Review Received: May 18, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    I am incredibly impressed with the claim process. They were very responsive and helpful and the instructions on what was needed to complete the claim were clear and not at all difficult to accomplish. You've won my business and referrals for the future!

    Vicki from VA
    Review Received: May 14, 2019
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    3 out of 3 people found this review helpful
    Tin Leg policy: Standard

    Roberta from CA
    Review Received: May 14, 2019
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    0 out of 0 people found this review helpful

    Took a week to get interviewed by claims person. Was not reimbursed for extra day of pet sitter who I pay in cash & therefore have no receipt.