Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
356,951
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AVG. MONTH
8,498
Total Reviews
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SINCE 2014
5,334
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,334 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3861
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    126
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  • Tin Leg policy: Standard

    The customer teams I worked with were absolutely wonderful. I had some pre trip problems that they addressed immediately and professionally. Will definitely get travel ins from you again

    Deborah from CO
    Review Received: April 12, 2019
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    5 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    I fields the claim and have already received payment. Excellent service from Tin Leg.

    terry from CA
    Review Received: April 10, 2019
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    4 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    This is an excellent policy and customer service is very helpful on getting you the right policy to meet your needs.

    KP from CA
    Review Received: April 9, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Jacob from CA
    Review Received: April 9, 2019
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    0 out of 0 people found this review helpful

    My claim was handled and completed professionally and quickly. The agent helping me was excellent, cordial, and helpful.
    Fantastic service- thank you.

    Tin Leg policy: Luxury

    i bought the insurance, and i did not use it.
    getting the insurance was fast, efficient, and inexpensive.

    thanks.

    peter from NM
    Review Received: April 7, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Good Rates, good service when I requested additional clarification. Would use this service again

    Patch from OR
    Review Received: April 5, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    This is the second time I have purchased a policy from Tin Leg. I never plan on having to file a claim, but it is nice to know one is covered while traveling. Customer Service was helpful in helping me determine which policy to buy.

    Barbara from IN
    Review Received: April 3, 2019
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Second time I've purchased insurance with TinLeg and second time I've incurred minor claims on two extensive and lengthy trips! Both claims were handled professionally and expeditiously! My phone "interviews" provided an excellent platform to personally discuss all details as to why claim was being filed and details of items needed to submit. Most recently I worked with Adam Rusin who handled TinLeg's process perfectly!

    David from OR
    Review Received: April 2, 2019
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    16 out of 16 people found this review helpful
    Tin Leg policy: Luxury

    I missed the fine print, that you don't offer insurance for losses related to losing my ATM card. So my policy couldn't help me with this. I will read the policy more closely next time.

    Robin from CA
    Review Received: March 28, 2019
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    4 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    The Tin Leg customer reps were able to quickly answer my questions about coverage for potential need to abort or cut my trip short because of health problems of my brother in law.

    Michael from MI
    Review Received: March 24, 2019
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    5 out of 5 people found this review helpful