Tin Leg Travel Insurance Reviews

One of our bags was damaged en route and we will file a claim regarding that. We also took a connecting flight from Napier NZ to Auckland airport which was delayed. Due to the delay our return flight to the US was closed and we had to book new tickets because American Airlines could not offer us adequate return tickets. I am disabled and require crutches for walking; the nature of my disability makes it medically inadvisable, and physically painful, for me to travel on a 13 hour flight with my feet down. American Airlines could only offer 1 business class seat and 1 standby seat, unless we left 2 days later which meant that I could take the available seat and travel without my husband, or if we chose to delay our return, we would miss our connecting flight and have no one to take care of our animals. Ultimately we decided to buy seats for the following day on Air New Zealand. Tin Leg told us our travel insurance did not include missed flights, only cancelled flights, and they were not sure if the policy would cover the hotel we had to stay in prior to the new fli,ght. As I did not have the time to look into this, and we returned 4 days ago, I am beginning to look into this now.

My contact with the people from Tin Leg felt like one big NO. They did not offer any assistance in finding other flights, problem solving, suggesting alternatives, finding a hotel, or anything. The supposed concierge service must have been on a break. And, horrifyingly enough, this was the so called Luxury package. Frankly she sounded more impressed by the term luxury than she did about trying to live up to the name. This is the first time I have bought travel insurance and I am not impressed so far.

A basic question often is, If I have to cut a trip short because of the death of a family member and need to cancel or interrupt my trip, am I covered, yes or no? Does this include my mother and father in law?

Happily we did not need any assistance during our recent month long travel. Interaction directly with the Squaremouth staff prior to purchase was seamless. We felt confident that our Tin Leg policy was adequate to protect us during our travel in Argentina, the Falklands, South Georgia and the Antarctic peninsula.

Tinleg has been great thus far handling my trip insurance claim. I have been recommending tinleg for several years to friends and they are fantastic.

The customer service rep was very helpful and reassuring when I spoke to them on the phone.

It wasn’t clear which is the correct number to call. I phoned the number on the policy and they told me I was calling the wrong number and gave me another number. When I called that number the recording said the office was closed (not 24 hrs). Very frustrating when you want an answer urgently, and was afraid that if I took a wrong step my insurance would be invalid.

Excellent experience

Efficient (no hassle) handling of our damaged luggage and its damaged contents reimbursement by Tin Leg.

This insurance was worthless. The issue was that the vendor lost its license from the Canadian Consumer Protection Bureau. This issue is apparently not covered by the policy, but of course, that wasn't obvious to me when I bought it. While it wasn't covered, I think the insurance co. should provide some representation and effort to challenge the vendor to receive at least some partial reimbursement. Or some partial refund of the insurance policy.
While I expect nothing with regard to this complaint, I want to register my dissatisfaction with any insurance company that provides little to no service for this issue, which we consumers have no way of knowing or predicting such possibilities. --Rhondo Tinsley