Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
357,160
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AVG. MONTH
8,470
Total Reviews
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SINCE 2014
5,337
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,337 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3863
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    127
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  • Tin Leg policy: Standard

    I received concise information from the customer service rep and didn’t have to wait on hold for a long time.

    Jeffrey from WA
    Review Received: November 28, 2018
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    was unable to take trip due to medical changes incurred by husband before trip started

    Sharon from OR
    Review Received: November 27, 2018
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    2 out of 2 people found this review helpful

    Review Updated: 12/26/2018

    After completing your first review, my claim was rapidly completed.

    Tin Leg policy: Standard

    Great

    B from MO
    Review Received: November 26, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Our trip was cancelled before departure due to my husband medical condition. The team from Tin Leg helped me process my claim in a very timely manner. They are so professional and I will definitely use and recommend Tin Leg to my friends and family.

    Editha from NY
    Review Received: November 22, 2018
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    8 out of 8 people found this review helpful
    Tin Leg policy: Standard

    Easy to get just the policy I needed. The phone rep was knowledgeable and friendly.

    Linda from OH
    Review Received: November 21, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Smooth as silk!

    Jerry from WA
    Review Received: November 20, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    claude from CA
    Review Received: November 18, 2018
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    0 out of 0 people found this review helpful

    Seamless. Great service.

    Tin Leg policy: Luxury

    I realized my error in the dates I needed coverage when I was reviewing the policy. I contacted them right away and got the problem fixed without delay. Have used Tin Leg in the past and my experience has always been good.

    Melissa from IL
    Review Received: November 17, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I have failed a claim and up to this point I am pleased with the assistance I have gotten from Cherie C. in navigating the process.

    I will be able to provide a more thorough evaluation of Tin Leg after the claim process is completed.

    Clarence from AL
    Review Received: November 16, 2018
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    4 out of 4 people found this review helpful

    Review Updated: 12/14/2018

    I could not be more pleased with my experience with Tin Leg. From my initial contact with Cheri C. to the processing and final resolution, my claim was handled in a professional, efficient, and exemplary manner.

    I will use Tin Leg on future trips and will not hesitate to tell others about my experience.

    Tin Leg policy: Luxury

    I thought the web site worked well. Confident that I made a good choice and had all the information that I needed to do so.

    Bill from MD
    Review Received: November 14, 2018
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    0 out of 0 people found this review helpful