Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
357,160
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AVG. MONTH
8,470
Total Reviews
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SINCE 2014
5,337
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,337 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3863
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    127
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  • Tin Leg policy: Luxury

    Glad I didn't need to use it but had peace of mind knowing I had good medical coverage at a very reasonable rate.

    Belinda from OH
    Review Received: November 14, 2018
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    Tin Leg policy: Luxury

    Goo service

    Wilman from CA
    Review Received: November 14, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    We have used Squaremouth for several years to find top rated travel insurance at a good price. The search has always been easy and the prices very reasonable. This is the first time we have made a claim and while it is not completely settled, Tin Leg has made the process simple and has already made a partial settlement for the Trip Interruption portion of our claim. The remaining claim is for Medical Expenses and we are waiting for my primary insurer to settle so that Tin Leg can pick up any remaining expenses. All in all, a very good experience.

    Kenneth from SC
    Review Received: November 11, 2018
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    4 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    The entire process was easy, start to finish. I did my homework upfront, so was already convinced that Tin Leg's coverage was best for my needs and the best buy for us.

    Jacqueline from CA
    Review Received: November 11, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Professional, courteous and speedy handling of claim. Far superior to other insurance companies that I have dealt with in past. Highly e
    Recommended.

    paul from TX
    Review Received: November 10, 2018
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    2 out of 2 people found this review helpful
    Tin Leg policy: Standard

    Good price for peace of mind. After purchasing my insurance I was quite pleased to learn that five months later as my trip became more finalized I was able to add an unexpected additional expense to my policy quite easily.

    clw from CO
    Review Received: November 8, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I was not happy to see that the level of medecal insurance coverage was greatly reduced while the cost was increased. This was important to me as I am over 65 and have Medicare insurance which doesn’t cover me outside the US.

    Ira from NJ
    Review Received: November 7, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I had to amend my travel dates and customer service was responsive and prompt.

    Keith from OH
    Review Received: November 6, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Emergency assistance number worked well from Europe and responded effectively to the issue at hand

    Bruce from FL
    Review Received: November 5, 2018
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    1 out of 1 people found this review helpful

    Review Updated: 12/03/2018

    Tinleg provides excellent coverage.

    Tin Leg policy: Luxury

    I had no issues with the customer service department when I purchased my policy. They were informative and courteous. I did mention this company to several people on my trip and hopefully they will consider next time they travel. Since I did not need to make a claim I can not comment , but would hope to expect the same professional treatment as when I purchased the policy.

    Valerie from CT
    Review Received: November 4, 2018
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    0 out of 0 people found this review helpful