Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
357,160
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AVG. MONTH
8,470
Total Reviews
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SINCE 2014
5,337
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,337 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3863
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    127
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  • Tin Leg policy: Standard

    Easy to use...great customer service!

    David from GA
    Review Received: November 2, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I am in the process of filing a claim andjust spoke with a Tin Leg rep regarding it. Very simple and professional interaction.

    Denise from ID
    Review Received: November 2, 2018
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    4 out of 4 people found this review helpful

    Review Updated: 11/30/2018

    Clearly explained what was required to successfully submit my claim, and payment was promptly delivered.

    Tin Leg policy: Standard

    Easy to understand. Helpful.

    Ronald from NY
    Review Received: November 1, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    First rate. Your 24 hour assistance is true, you came to help us right away. You took the worry out of getting sick in another country and handled
    everything, even more that we ask for. I tell all my friends about your service. Thank you.

    henry from CA from CA
    Review Received: October 31, 2018
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    5 out of 5 people found this review helpful
    Tin Leg policy: Standard

    Very easy straightforward claim process. Processed the claim quickly without issue. Very, very timely payment. I will use this trip insurance again!!!

    MHG from WA
    Review Received: October 30, 2018
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Our baggage was delayed by more than 24 hours and we finally had to go to the airport in Glasgow to retrieve it as neither United or BA could get it together to get it to us.

    I called Tin Leg and they were helpful but I realized that this was not going to be much of a claim, so I went on with our trip. Tin Leg has been exceptional in following up with me about my claim call. I will be having a interview with them in 2 days to review the claim.

    Mark from CO
    Review Received: October 29, 2018
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    2 out of 2 people found this review helpful

    Review Updated: 11/26/2018

    I had a very small claim that I was going to forget but Squaremouth and Tinleg pestered me to file. The process was easy and the claim was paid right away.

    Tin Leg policy: Standard

    The day before departure hurricane Lesley decided to move towards are destination in Portugal so I called the customer service center for clarification of coverage. The agent was helpful and knowledgeable. She reassured us that we were indeed covered and if it became necessary the procedure for making a claim. The hurricane eventually shifted course and are trip was uneventful. Traveling again in January and will be booking through you and with Tin Leg.

    Thomas from CT
    Review Received: October 29, 2018
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    2 out of 2 people found this review helpful
    Tin Leg policy: Standard

    I chose Squaremouth because the price was very reasonable. Unfortunately we had to cancel our trip because my husband had to have back surgery. I was pleasantly surprised by how easy it was to file a claim and how quickly it was settled. I told my travel agent about Squaremouth and she will be recommending it to her other clients.

    Rayl from CO
    Review Received: October 27, 2018
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    5 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    Found the coverage very good and the prices reasonable. The process was quick and easy.

    Max from VA
    Review Received: October 23, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    So far good. I’m waiting to see how my claim process goes

    Kathleen from MN
    Review Received: October 22, 2018
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    0 out of 2 people found this review helpful