Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
Calendar icon
SINCE 2014
357,160
Calendar icon
AVG. MONTH
8,470
Total Reviews
Star icon
SINCE 2014
5,337
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,337 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3863
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    127
  • Filter By
    Filter
    Sort By
    Sort
  • Tin Leg policy: Luxury

    Purchase was an easy process. Fortunately, I did not have to file a claim.

    Suzanne from PA
    Review Received: October 2, 2018
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    The chat option was great. Helped me get exactly what I wanted at a great price. Although I didn’t need to use the coverage it was money well spent and gave me peace of mind on my overseas trip

    Kathleen from OH
    Review Received: October 2, 2018
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Every thing was fine

    George from IL
    Review Received: October 1, 2018
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Mark from OH
    Review Received: September 30, 2018
    Was this review helpful?
    0 out of 0 people found this review helpful

    Excellent service, good responsiveness and very quick claim handling and resolution.

    Tin Leg policy: Luxury

    I contacted Tin Leg when my wife fell and broke her hip while in London and the response was immediate. They got in touch with the company servicing the medical aspect of the policy, FGA, who immediately contacted the hospital and guaranteed payment. If anything, FGA was willing to do more than was needed to satisfactorily insure that my wife got the4 surgery she needed and that we were able to get home safely after her release from the hospital. While she was hospitalized, the hospital never approached us for money or even a credit card to guarantee payment. FGA handled it all, quickly and in full.

    Rodney from FL
    Review Received: September 29, 2018
    Was this review helpful?
    9 out of 9 people found this review helpful

    Review Updated: 10/31/2018

    I forwarded the medical bill for my wife's overseas hospitalization to them and it was paid in full. They had earlier written the hospital and told them that the payment was guaranteed by them. I only had a few reimbursable bills for incidental expenses, and, I received a refund in full. There were never any problems with the insurance and all went smoothly when we had an unexpected medical emergency overseas.

    Tin Leg policy: Standard

    Very kind and fast ustomer service. The response time was amazing and all of my questions were answered. Will use this company again!!

    Pat from PA
    Review Received: September 29, 2018
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Raymond from ID
    Review Received: September 28, 2018
    Was this review helpful?
    0 out of 0 people found this review helpful

    My claim was due to our flight from Chicago to Munich being delayed for 6 1/2 hours. Due to that delay, we missed our train from Munich to Bolzano Italy & had to overnight in Munich.

    Tinleg demanded receipts, which we had, for additional expenses incurred, but they also wanted proof of our flight delay. We had been bumped from United to Luffhansa & despite my repeatedly requesting each airline for the delayed departure time, neither could provide it. I finally sent copies of our other expenses to Tinleg & somewhat to my surprize, they paid us, except for an expensive taxi-ride from Bolzano Italy to our pre-paid hotel in Kastelruth. When I asked about that, they explained, once we were at our destination, additional expenses were not allowable.

    I disagree that Bolzano was our destination, since Kastelruth was, but so it goes.

    Tin Leg policy: Luxury

    Prior to leaving on our trip, we had a death in the family. Tin Leg insurance was kind and efficient in dealing with our claim. Within two weeks of reporting the claim Tin Leg had accepted the claim and provided reimbursement. I am exceptionally pleased with the prompt, courteous, and efficient service.

    Hugh from GA
    Review Received: September 28, 2018
    Was this review helpful?
    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    I recommend this company to others. I would purchase again.

    Sherry from VA
    Review Received: September 28, 2018
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    Very reasonably priced. Good coverage

    Lynn from CA
    Review Received: September 25, 2018
    Was this review helpful?
    0 out of 0 people found this review helpful