Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
357,160
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AVG. MONTH
8,470
Total Reviews
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SINCE 2014
5,337
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,337 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3863
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    127
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  • Tin Leg policy: Luxury

    I asked for a copy of my policy and received it within a few days. No problem. Thanks for excellent service.

    Howard from FL
    Review Received: August 26, 2018
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Provided timely advice on potential problem of missed flight and what to do if it occurred.

    Dennis from IL
    Review Received: August 24, 2018
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    The best thing about my policy for my cross country bike ride was that I didn't need it. Having said that, I found the online process for determining the amount and type of insurance as well as understanding the scope of coverage was largely intuitive and straightforward.

    Bradford from NC
    Review Received: August 16, 2018
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    4 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    Super impressed by how easy and efficient their services are. I had to file a claim and were able to help me out. Will definitely be using Tin Leg's service in the future.

    M from VA
    Review Received: August 15, 2018
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    5 out of 5 people found this review helpful
    Tin Leg policy: Standard

    United Airlines cancelled our flight scheduled for 8/4/18. We immediately called Tin Leg and they were very helpful right from the beginning. United Airlines did refund the purchase price for our tickets but Tin Leg kept in touch throughout the process. We will definitely be utilizing your travel insurance again in the future!

    John from NJ
    Review Received: August 15, 2018
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    4 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    I purchased trip coverage in February, 2018 from Tin Leg for the out-of-pocket land costs. Had unanticipated surgery twelve days before the trip departure (7/16/18). I initiated a pre-claim process including an interview (6/25/18) during the time when I wasn't sure whether I would be able to travel or not. The surgeon recommended that I not travel, especially to rural areas where there would be limited medical facilities.When the final decision was made that I should not travel (7/20/18), I advised Tin Leg to officially open a claim (7/20/18). I had already been sent the necessary personal and medical claim forms, and provided all necessary documentation from my surgeon and the tour company. I received an email (8/7/18) that my claim has been approved for the full amount of the coverage purchased. It is now about a week beyond that email, and in the mail today (8/14/18) I received two checks for the total amount of the coverage purchased. So, needless to say, I have nothing to complain about. I believe that the timetable from the filing of the official claim to receipt of the checks was within industry standards. Hopefully the funds will be used sometime in the future for another trip. I will again purchase a Tin Leg policy for our next overseas vacation. Thank you for promises kept.

    Fox4 from IL
    Review Received: August 14, 2018
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    10 out of 10 people found this review helpful
    Tin Leg policy: Luxury

    Dennis from WA
    Review Received: August 14, 2018
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    0 out of 0 people found this review helpful

    Simple and easy procedure to submit a claim. I will always use Squaremouth and Tin Leg!

    Tin Leg policy: Luxury

    I was nervous about flying overseas and having Tin Leg helped put my mind at ease. That being said, I'm happy, of course, that I didn't have to use it!

    Linda from FL
    Review Received: August 14, 2018
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Hard to believe hard you are trying to get out of paying for supplies to finalize my treatment. You didn’t have to pay fir any doctors seen in Italy or the Urgent Care or my doctor back here in the states!
    Not worth the money spent!

    Harry from AZ
    Review Received: August 13, 2018
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    12 out of 12 people found this review helpful
    Squaremouth

    Hi

    I understand you filed a claim for the medical expenses you incurred for supplies to treat your injury, as well as for the costs of a hotel the night you returned home. I have checked the status of your claim, and we have already issued a check for $43.88 to cover the medical supplies.

    Unfortunately, the cost of the hotel is not covered, as you had the choice to drive home after your flight landed and voluntarily chose to book a hotel instead. If you were unable to return home, this could have been a covered expense under your policy.

    If you have any additional questions, please contact us at 844-240-1233. Our Claims Team is available weekdays from 9am to 5pm ET, and will be delighted to help you!

    Tin Leg policy: Luxury

    We were more relaxed and had a more enjoyable vacation knowing we had insurance should something unexpected happened.

    Charles from ID
    Review Received: August 13, 2018
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    2 out of 3 people found this review helpful