Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
357,474
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AVG. MONTH
8,478
Total Reviews
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SINCE 2014
5,340
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,340 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3865
  • 4
    900
  • 3
    323
  • 2
    125
  • 1
    127
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  • Tin Leg policy: Luxury

    I’m very unhappy with the company! My bags were delayed for over 24 hrs, and although the policy says I should get 200$ for baggage delay, Tin Leg just informed me that they will only pay me whatever I spent with toiletries etc and have a receipt for! They say they will pay me about 55$ only, in dollars.
    This is unacceptable! The policy is clear and says 200$ period but the company is interpreting “up to” 200$. I’ll never take insurance from them again.

    Tatiana from TX
    Review Received: May 13, 2018
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    6 out of 7 people found this review helpful
    Response from Tin Leg

    I understand that your bags were delayed for over 24 hours which triggered the Baggage Delay benefit in your policy. I looked into your claim further and saw that you submitted claim documentation for $55 and a check for that full amount was mailed to you on May 8, 2018.

    Travel insurance is designed to provide reimbursement for out of pocket expenses that you incur due to a covered reason within the policy. This is the case among all travel insurance providers and policies. Your policy does include Baggage Delay coverage with a cap of $200, however, the policy states that it will provide reimbursement for clothing, toiletries and other essential items and requires receipts for any purchases over $25.

    Your claim has been closed since you have already received payment. However, if you have additional receipts that you would like to provide for the reimbursement of additional costs you incurred during your baggage delay, we’d be delighted to reopen your claim.

    If you would like to submit additional receipts or if you have any further questions, please contact us at 844-240-1233. Our Claims Team is available weekdays from 9am to 5pm ET.

    Tin Leg policy: Economy

    Their claims people were not good at returning emails and calls. But they did handle everything efficiently.

    Michael from WA
    Review Received: May 12, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    Tin Leg is our favorite insurer. The claim process is smooth and fast.

    KIM from CA
    Review Received: May 12, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Great product with awesome customer service. Keep up the good work.

    Carolyn from OH
    Review Received: May 4, 2018
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Customer service was very helpful when I called to get info before purchasing my policy. Luckily, we didn't need to make a claim but the peace of mind of having the policy, was priceless.

    Cean from AK
    Review Received: May 3, 2018
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    0 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Anthony from NH
    Review Received: May 3, 2018
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    1 out of 1 people found this review helpful

    This was the first time I had to file a travel related claim and I was not hopeful of a positive result. TinLeg made the process easy. And in a timely manner.
    The agent I spoke with was great and very understanding. The online filling process was also easy to complete and again the response was quick. I couldn't be happier and I will certainly use TinLeg for future travel insurance coverage.

    Tin Leg policy: Luxury

    Very professionally handled. Emergency telephone service while traveling was quick and accurate. Claims process including the telephone interview was handled quickly and efficiently. At all times I was handled by the Tin Leg staff with respect and courtesy. Overall the claim was completed and paid within a remarkably short period. The biggest delay in settlement was my doctor who went on vacation before filling out the Tin Leg medical report.
    I would highly recommend Tin Leg for medical travel insurance.

    Joseph from VA
    Review Received: May 2, 2018
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    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    We will see how it goes. So far its OK.

    Susan from FL
    Review Received: May 2, 2018
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    0 out of 3 people found this review helpful
    Tin Leg policy: Standard

    Used chat site to ask questions. Very helpful in making my decision on choosing the right policy.

    Gloria from CA
    Review Received: April 29, 2018
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Great web site. Easy to identify and buy best policy meeting our needs.

    Gary from TX
    Review Received: April 28, 2018
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    0 out of 1 people found this review helpful