Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
357,732
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AVG. MONTH
8,461
Total Reviews
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SINCE 2014
5,344
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,344 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3867
  • 4
    901
  • 3
    324
  • 2
    125
  • 1
    127
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  • Tin Leg policy: Luxury

    My wife and I luckily did not have to file a claim during our trip, but at one point we thought we were going to miss a connecting flight due to an extremely short layover. I contacted customer service to see if our policy would cover any fees associated with having to rebook a later flight but unfortunately it did not. To be fair this may be something that travel insurance does not cover period - I have not done enough research to know one way or another.

    I will be purchasing additional travel insurance policies from Tin Leg in the future and would recommend this company to anyone who may be shopping for travel insurance.

    Adam from AL
    Review Received: November 24, 2017
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    Tin Leg policy: Luxury

    Confused by the absence of the minimum policy coverage of Tin Leg. Forced to take the premium coverage.

    Glenn from CA
    Review Received: November 22, 2017
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    Tin Leg policy: Luxury

    So far, so good. I had an initial telephone call with Tin Leg and will be filing my claim shortly.

    Ben S from CA
    Review Received: November 22, 2017
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    Tin Leg policy: Luxury

    After much research I purchased trip insurance from Tin Leg for a trip to the British Virgin Islands in early November 2017. Unfortunately the destination resort was severely damage by hurricane Irma forcing us to cancel our trip. At the time of cancellation we did not have a lot of non-refundable money tied up in the trip, mainly air fare. The airline refunded all but about $400 of the fare. I filed a claim for the unreimbursed amount. The claim process was very simple and easy. There was a representative in touch with me by phone and email from the start. Tin Leg let me know what support documentation I needed to provide. I provided the information and within a few weeks I received a check for the amount of the claim. I could not have been more pleased with the process and the excellent service. I will definitely use Tin Leg again for my next trip and will recommend them to my family and friends.

    LEE from NE
    Review Received: November 21, 2017
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    1 out of 1 people found this review helpful
    Tin Leg policy: Economy

    This company did more for me than even I know. I fell on the plane and had problems with the airlines and the hospital trying to get a release to fly to my destination. Some where along the line after calling their emergency line things began to happen. What they did I am not sure, but that one call did it and I did not feel so helpless any more. I can not thank them enough for their help and assistance. I have used them before and again their service was excellent.

    Kathy from SC
    Review Received: November 20, 2017
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    I called them just to clarify the coverage and they helped me understand the coverage I was considering purchasing. It was painless and I wouldn't hesitate to go through Squaremouth to purchase travel insurance in the future. Tin Leg was very good about taking time to talk to me.

    S.M. from WA
    Review Received: November 19, 2017
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    Tin Leg policy: Luxury

    This was the third time that we purchased the travel insurance and unfortunately had to cancel our trip to a medical emergency.
    The claim process was very straight forward and easily done.
    Would recommend this company to anyone that wants to travel worry free.

    James from NC
    Review Received: November 17, 2017
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    No Review

    NO from PA
    Review Received: November 16, 2017
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    Tin Leg policy: Luxury

    Winds up my out of pocket expenses for the changes I was required to make were minimal so not worth filing a claim for. But it sure was nerve wracking wondering if our trip was going to happen, so having the insurance available sure provided peace of mind..

    Michael from WA
    Review Received: November 13, 2017
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    Tin Leg policy: Luxury

    So far everyone has been helpful and courteous

    David from NJ
    Review Received: November 13, 2017
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    0 out of 0 people found this review helpful