Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
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Selecting and purchasing policy very easy. When wrong dates selected, customer service very responsive.
No issues. Excellent customer service.
In the past I have had to file with other companies. They paid for the airline tickets even though the airline gave me credit towards another flight. Tin Leg does not do this. They will only pay the amount which is not credited. Furthermore, the travel agency has given us credit towards another trip. Tin Leg will not reimburse this. So, if something happens next year and we can't use the credit we are out over $3000.
Because of this, I would not recommend Tin Leg to anyone nor would I ever buy from them again.
Review Updated: 09/03/2017
When I purchased Tin Leg insurance, I was unaware that they will not refund money if the airline issues credit. Other insurance companies refund flights despite airline credit given. I was originally given credit by the tour company towards another trip. Tin Leg wouldn't issue me the funds for the "credit" towards a future trip. I had to email the tour company and get in writing that they would not issue me funds if I could not take the trip. I did get it in writing but other companies I have used just issued the funds without further correspondence. It is for these reasons I would not use Tin Leg again. I have taken a star off for each of these reasons.
What We Found:
You requested a credit from your tour operator to take the trip at a later time.
What We Did About it:
Our claims department requested a document from your tour operator confirming you did not accept the credit and would like to cancel your trip in full.
I did not have the need to make a claim, however I did have to contact them to change the date to a day earlier. It was easy to contact them and easy to change the plan. The customer service adviser was kind and efficient. I have used them repeatedly for travel insurance and, knowing how painless it is to get in contact with them, will happily be continuing to use them again.
Prompt, hassle-free service. Will use again.
Exceptionally easy to purchase an appropriate policy -- very appreciative of the fact that you saved all of our previous info even though it had been three years since we had last purchased insurance.
Actually bought the insurance for possible injury. I used it for an allergy cross contamination situation. We were in South America and they even helped with the language barrier. The customer service was pleasant and helpful. All my paperwork was filed seamlessly while still on vacation, and the claim was processing before the trip was over. They emailed me at least three times to see how I was feeling. Very impressed with the cost and the care. Been home a week, and no check yet, but anticipate its arrival soon. Would highly recommend the company and policy.
I cannot rate the policy as I did not submit any claim.
I am very glad that you contacted me. Since supplying my claim information to Tin Leg,, Tin Leg has not contacted me regarding my claim. This lack of communications on Tin Leg's part inexcusable! It is not a large claim, especially since Tin Leg will neither cover the cost of my lost Canadian passport nor the cost of purchasing two new US passports due to lost photocopies of those US passports during our trip to England..
At this point, I will NOT RECOMMEND Tin Leg to any new insurance buyers on your website!
Best regards,
Ed from IA