Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
358,525
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AVG. MONTH
8,446
Total Reviews
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SINCE 2014
5,351
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,351 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3871
  • 4
    902
  • 3
    325
  • 2
    125
  • 1
    128
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  • Tin Leg policy: Luxury

    Raymond from CO
    Review Received: May 29, 2017
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    They paid the medical claims the both my wife and I had with a minimum of hassle and within a week of our filing the claim. We could not expect better service.

    Tin Leg policy: Luxury

    Shelby from WA
    Review Received: May 28, 2017
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    Brief phone interview followed by form with detailed bill attached; check was issued promptly and paid 100% of charges! Would have been a hardship tacking on additional medical bill to the cost of the cruise. Would purchase again as you never know what your own insurance will pay when you are out of network, etc.

    Tin Leg policy: Luxury

    Tin Leg offers the best coverage for the price. I have never needed to file a claim. If I ever do need to file a claim hopefully the claim process will be as easy as the purchasing process.

    Pamela from FL
    Review Received: May 27, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Will have none until we go through the claim submission and settlement.

    JIMMIE from IA
    Review Received: May 26, 2017
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    No problems.

    Michelle from FL
    Review Received: May 24, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    My wife was diagnosed with cancer 3 months before our trip but after our cruise deposit was paid. We filed a claim for the deposit and a prepaid airline flight. We had some difficulty jumping through all the hoops necessary to verify the medical issues during what was a very stressful time for us , but the Tin Leg agent was patient and helpful and the claim was ultimately paid.

    Bruce from CO
    Review Received: May 19, 2017
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    7 out of 7 people found this review helpful
    Tin Leg policy: Luxury

    ROBERT from CA
    Review Received: May 19, 2017
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    1 out of 1 people found this review helpful

    My claim was handled, approved and paid, with LIGHTENING fast speed, by Kelly Calkins. I am so thankful for the speed, efficiency and professionalism with which my claim was handled. We travel a lot, and I always buy trip insurance....many times it has been with Tin Leg, but this is our first actual claim experience with them. When we travel next, I will likely choose Tin Leg again because of the way they handled this claim. Kelly Calkins, thank you so much.

    Tin Leg policy: Luxury

    I called Tin Leg customer service to file a claim for $2400.00 in medical expenses incurred on a cruise ship. Within two weeks the claim was settled and I had a check for the full amount. This was the first time I have filed a claim with a travel insurance company and, based on a friend's recent experience with another insurance company, I was expecting a time consuming and frustrating experience. This was not at all my experience. The Tin Leg claims people were very polite and easy to deal with and they kept all call-back appointments as agreed. I cannot say enough good things about Tin Leg. Their prices for the policy were reasonable compared to other providers and their service was excellent! I will definitely buy from them again.

    Tim from HI
    Review Received: May 11, 2017
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    8 out of 8 people found this review helpful
    Tin Leg policy: Luxury

    I am in the midst of filing my claim. The folks at Tin Leg have been very efficient and helpful. I would use Tin Leg again and I have recommended them to other friends.

    patricia from OR
    Review Received: May 9, 2017
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    James from MD
    Review Received: May 9, 2017
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    0 out of 0 people found this review helpful

    Tin Leg did a good job handling my claim. The process took a little longer than I anticipated but it was a large claim and they needed to make sure we got the details right. In the end it all worked out and I will use them again.