Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
I just stared the claim process.
Excellent insurance for the price!
Fast as a Kentucky Derby Horse.
My immediate concern is that I have not heard or received anything as a follow-up since my initial phone interview on 04/04/2017, but then it has only been 2 days.
Thank you for taking the time to submit your review.
Your claim form was emailed to you on 4/6/2017.
We typically email the claim form within 2 business days of completing a claim interview.
Your claim interview was completed on 4/4/2017 and your claim form was emailed on 4/6/2017.
A member of our claims team will contact you to confirm you have received your claim form.
Thank you again for taking the time to review your experience.
We were completely satisfied with our experience.
My wife will be filing the claim, and she has not spoken with your agent yet. The interview is scheduled for 4/7/17.
Review Updated: 05/02/2017
Every person I dealt with was extremely friendly and helpful. You have become my travel insurance company of choice.
Being able to "step up" coverage as payments were made on the trip was valuable.
The comfort of knowing complete coverage for us was in place also helped us enjoy the trip.
I did not have to use the policy but getting it set up ran smoothly. Cannot comment on claim procedure since this was. It utilized.
I had to have surgery. They sent me claim forms that I returned and I was reimbursed about a month later.
My granddaughter had an allergic attack and went into anaphylactic shock 3 hours into an 8 hour flight from Italy to Boston. From the plane to a waiting ambulance and then to Boston Children's Hospital. The event was frightening to all aware of the issue. I contacted Tin Leg Insurance, which I had purchased, to let them know what was happening. After a week of hospitalization she finally recovered and came home.
Throughout the process of filing a claim Tin Leg was attentive, informative and incredibly kind and understanding. Every communication from them started with an inquiry as to how my granddaughter was doing. Additionally, the people who called were supportive to my daughter, the child's mother, who was dealing with everything alone in the hospital as her husband had to stay home and continue to work. I just can't say enough about how wonderful the people at Tin Leg are.
The claim was huge and was paid without complaint or argument. An insurance company actually paid the claim without challenge. They also paid all the extra expenses that my daughter incurred during the hospital stay.
Noone in our family or who hears the story will travel without coverage from this company. I am shocked to hear myself praising an insurance company!!
I cannot say enough about how wonderful Tin Leg is and Squaremouth where I found Tim Leg while web-surfing for basic information. THANK YOU for listing this incredible company. I will be posting my thoughts on the website as I believe people looking for travel insurance should know about this company.