Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
358,525
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AVG. MONTH
8,446
Total Reviews
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SINCE 2014
5,351
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,351 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3871
  • 4
    902
  • 3
    325
  • 2
    125
  • 1
    128
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  • Tin Leg policy: Luxury

    I came across your website by pure luck but it as nice to have options for travel insurance besides the specific ones travel agents are connected to. I was able to obtain better coverage at a substantially reduced price.

    Nelson from WA
    Review Received: January 28, 2017
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    Tin Leg policy: Luxury

    I filed a claim for reimbursement of medical expenses incurred during my cruise. Tin Leg assigned a claims representative to assist me throughout the process. She responded to my queries quickly and completely. She was extremely courteous and fair-minded during the initial interview. Tin Leg provided a convenient way to file the claim online and gave me several alternative methods of submitting supporting documentation. My claim was evaluated and approved within 8 days and I received a check satisfying my claim just 10 days after I submitted my signed claim form. Tin Leg did everything they said they would and provided my wife and I with a superior product at a fair price. I will be using Tin Leg again on our next travel and I highly recommend Tin Leg to other travelers.

    Alan from ID
    Review Received: January 18, 2017
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    8 out of 8 people found this review helpful
    Tin Leg policy: Luxury

    Purchase via telephone was straightforward. The representative seemed knowledgeable and was responsive to my questions. My interaction was positive.

    Gary from OR
    Review Received: January 15, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    I've purchased policies from them several times. Never had to claim, but their customer service is first rate which is always a good sign!

    Have recommended other people try a policy with them.

    Charlotte from TX
    Review Received: January 15, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I expected a nightmarish experience and I was already depressed being sick and having missed my cruise! What a surprise, fast and efficient as well as polite and wishing me to feel better!!! AMAZING! Got my money back in a matter of days! Kudos to Tinleg!!!

    Olga Knoll from FL
    Review Received: January 5, 2017
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    4 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    Very kind person I worked with. Worked very hard to find a fair solution. I will use Tin Leg exclusively moving forward because of their outstanding service.

    amy from CA
    Review Received: January 5, 2017
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    representative promptly and accurately answered all my questions prior to purchase.

    Jacqueline from VA
    Review Received: December 31, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Straight forward comparative website made it easy to shop various coverage, limits and premiums.

    James from MO
    Review Received: December 31, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Marsha from NC
    Review Received: December 19, 2016
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    3 out of 3 people found this review helpful

    They followed up with me quickly. I provided all the info she requested and the check came pretty quickly.

    Thank you for the customer service you provide. I've told many people about you.

    Thanks,

    Marsha Thomas

    Tin Leg policy: Luxury

    My experience with Tin Leg was excellent. The did exactly what I had hoped for and exactly what they represented themselves as doing. I am getting ready to purchase another policy with them. I would gladly recommend them. Also, I always use Squaremouth to begin my search. And always recommend them.

    Earl from UT
    Review Received: December 14, 2016
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    1 out of 3 people found this review helpful