Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
361,233
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AVG. MONTH
8,398
Total Reviews
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SINCE 2014
5,369
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,369 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3885
  • 4
    903
  • 3
    326
  • 2
    125
  • 1
    130
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  • Tin Leg policy: Luxury

    So far, pre- claim, so good. Sure am happy I got this insurance. My only complaint so far is the policy , as do ALL policies from insurance companies, is too wordy and a bit complicated to read and understand. Tin Leg see es better thN most. Time will tell as far as complaints go!

    Robert from OH
    Review Received: October 27, 2014
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    Tin Leg policy: Standard

    I was very happy with our policy. We had to change it once, and had no trouble doing so. The coverage was terrific, and the price was right. I would happily use them again.

    Joyce from CA
    Review Received: October 26, 2014
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    Tin Leg policy: Economy

    My pilgrimage was cancelled/postponed until April 2015 due to the civil unrest in the Holy Land. My premium was kindly and promptly refunded. I fully intend to purchase Tin Leg travel insurance when the pilgrimage is rescheduled in the spring.

    Dorothy from ID
    Review Received: October 25, 2014
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    Tin Leg policy: Luxury

    We are very dissatisfied with the handling of the claim thus far. We filed the claim in mid to late June and still have not gotten resolution.

    Henry from CO
    Review Received: October 24, 2014
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    Tin Leg policy: Standard

    I purchased a cancel for any reason policy and had to cancel. I filled out the paperwork and mailed it in, and got paid within 3 weeks. I would have liked it better if they offered a policy for 100% of the money for the trip. They only offer a policy that covers 75%.

    Deb from CA
    Review Received: October 24, 2014
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    Tin Leg policy: Luxury

    Everything has been perfect.

    Leslie from PA
    Review Received: October 23, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    Would recommend

    Frances from WI
    Review Received: October 21, 2014
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    Tin Leg policy: Luxury

    We had a departure date change to make which was a little tricky figuring out. When we did get the request to you the correction was made immediately. We had no other problems and thought the service was great.

    Dianne from LA
    Review Received: October 21, 2014
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    4 out of 4 people found this review helpful
    Tin Leg policy: Economy

    I was very please with the attitude from your claims department. Their working with my claim, as I have presented to them the facts to evaluate. I hope this claim can be settled quickly. If so I will use you on my next big trip. James Sheldon

    James Sheldon from CA
    Review Received: October 21, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I had some questions when I bought the insurance about how to get in contact with you if I needed to in Tanzania. I contacted your representative, and she told me exactly what to do. Fortunately, i did not need your assistance on this trip, so I never attempted to call you for help.

    Don from IL
    Review Received: October 17, 2014
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    0 out of 0 people found this review helpful