Tin Leg Travel Insurance Reviews

Tin Leg appeared to be disorganized and unprofessional in their handling of our claim. We traveled at the end of May 2014 and still haven't resolved the claim. They misplaced our original paperwork so we had to resubmit everything and it is very difficult to reach them by phone, especially anyone in a position to answer our questions. We would neither recommend this company nor use it again. I do not want my name used on your site, however, because we do not want to jeopardize settlement of the claim.

It took quite a bit a time from filing the claim to receiving the settlement. I had to inquire at least twice about the status of the claim. There should be a way to "track" this electronically.

For a claim of $108. I was jerked around evert time I called. I had to explain to your claims dept US medical terminology, interpret the Germsn word for "paid", did not receive phone calls back ftom a supervisor for 3-4 days, and had to provide documentation that didnt pertain to my claim, and was told inaccurate status of this on several ocassions. It was the worst customer service I have ever seen! It wasnt until I contacted my attorney, and advised a supervisor of my intent to sue you that my claim was paid! I will never purchase a travel policy from your company again and have advised all my well traveled friends and travel groups, as well as my fellow employees st Carnival Cruise Lines as well. I also intend to report your very poor service to A.M.Best and the Better Business Bureau, and The State of Florida , Department of Insurance (where you have permission to sell policies) of your improper handling of claims for your customers.

The information on coverage was clear. The pricing was reasonable. The application process pretty straight forward.

We were unable to take our trip and had to cancel. Our claim was mailed and we are awaiting reply.

I've been trying for 3 months to get my claim from Tin Leg. I had a flight cancelled for more than 24 hours due to a mechanical issue for which my policy stated I was entitled to 150% of the trip cost.

After speaking with numerous customer service representatives and a supervisor, they will only grant me "Trip Delay" even though it is clear through documentation that I'm entitled to about $2,000 more via "Trip Interruption". The process has not been pleasant and they continually have delayed and ignored my requests. They recently offered me a $25 gift card as a peace offering due to not responding in a timely fashion. I will be seeking legal counsel soon if they don't resolve my issue in the next week.

So far so good, despite one email showing up as spam and causing a lot of confusion. We will see how the claim goes.

Great service. No problems or issues.

My husband and I purchased a policy with TinLeg through Squaremouth. Just wanted to let you know how very pleased we were with the insurance and how responsive Tin Leg was when we needed to file a claim because the resort where we were to meet family closed due to forest fires and we needed to rebook our return flight through another city. The staff was thoroughly professional and extremely helpful in providing us with the necessary information and forms to file a claim. And, the claim was promptly handled, with the additional fees we had to pay reimbursed to us.
Thank you.

We added a trip to our tour and called to up our insurance coverage. Somehow the communication between Squaremouth and Tin Leg didn't get confirmed. Had to call back just before trip to make sure it was in place. Otherwise all worked well as usual.