Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
356,951
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AVG. MONTH
8,498
Total Reviews
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SINCE 2014
5,334
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,334 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3861
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    126
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  • Tin Leg policy: Luxury

    Simple process to select & sign up for coverage

    Senior from CT
    Review Received: June 21, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    The purchase process was seamless. My questions were answered promptly by email. The site also offered comparison policies and ways to customize the coverage you want. The claims process was very straight forward although thankfully we had no reason to file a claim.

    Karen from FL
    Review Received: June 17, 2019
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    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    I picked your company due to its good reputation, and I wasn't disappointed!

    Barbara from MD
    Review Received: June 11, 2019
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    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    Customer Service was very polite and patient in the start of the claims process while I was still stressing out overseas. Tinleg customer service reassured me about the process. Once I was back home and starting claim's details, I hoped that my claims adjuster would be just as patient, fair, and polite. And she was.

    Kathryn from OH
    Review Received: June 11, 2019
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    5 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    I'm withholding any further comment pending the outcome of the ongoing, seemingly non-urgent claim process.

    Jeffrey from CA
    Review Received: June 11, 2019
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    3 out of 4 people found this review helpful
    Response from Tin Leg

    Hi Jeffrey,

    I understand you have spoken with our claims team and have scheduled your claim interview.

    In the meantime, if you have any additional questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

    Tin Leg policy: Luxury

    WE were delayed in Dublin IR for 10 hours and will fine a flame through EU policy via a firm named Claims Compass. If that is unsuccessful we will contact Tim Leg for assistance with the delay cost. WE were given 30 Euro food vouchers but no consideration for trouble and aggravation.

    James from RI
    Review Received: June 8, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Standard

    Very professional.
    Timely responses to my inquiries.

    Mark from CA
    Review Received: June 6, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Standard

    It was challenging to figure out what was and wasn't covered under the policy. I received help from your customer service. Thankfully, our trip was wonderful and I do not plan to file a claim.

    Bonnie from OR
    Review Received: June 6, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    I have used Squaremouth/Tin Leg several times and have every time appreciated the ease of using this company. Thank you.

    Linda from WA
    Review Received: June 5, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Standard

    Easy to navigate and good coverage for a reasonable price.

    Susan from MA
    Review Received: June 5, 2019
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    1 out of 1 people found this review helpful