Tin Leg Travel Insurance Reviews

Called with a pre travel question re the coverage. Was quickly connected with a very pleasant, helpful and knowledgeable representative.

Online experience was efficient. Customer service response was quick to answer my questions. Overall a positive experience.

As my plans for my trip changed I no longer needed the insurance and contacted Tin Leg to cancel the insurance policy, this was done quickly and without any problem.

I have used Tin Leg in the past and will not hesitate to use them again in the future as I have found them very efficient.

Nice and easy.

I was pleased with your service.

I spoke with an agent on the telephone who began the filing process for me. We set up an appointment for a telephone interview. I am still waiting for documentation to see how much of a refund I will receive from the airlines and hotels. So far I am satisfied with the carrier. Thank you very much.

Our customer experience during the claim process has been about as bad as one could imagine. The focus is certainly not on the customer, as the agent waits several days to communicate with us on the status of numerous items we submit based on his requests. Then, he routinely asks for the same items a few days later. If I didn't know any better, I'd say that the agent is trying to throw some roadblocks at me to try to get me to back off my claim. Or, maybe he's just really incompetent. Either way, it wastes a lot of my personal time tracking down documentation and resubmitting it every few days, while the claim remains stuck.

This has been an absolute nightmare, and I would rate Tin Leg customer service a 1 out of 10 based on this experience. Definitely never using Tin Leg again.

Happily we did not have to make a claim, and since that is when it really counts, I can't really judge the insurance plan. But I had to call to make some changes in my plan before we left and the representatives were easy to reach and very responsive.