Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
363,014
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AVG. MONTH
8,363
Total Reviews
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SINCE 2014
5,385
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,385 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3896
  • 4
    907
  • 3
    326
  • 2
    125
  • 1
    131
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  • Tin Leg policy: Gold

    Like all insurance policies, you hope you never use it because your plans go smoothly. They did. No need to call the insurance company. No claim filed, but I had the peace of mind of knowing that I was covered in the event of an unexpected circumstance. Thanks Tin Leg. Your customer support prior to the trip was informative and helpful.

    Clifford from NY
    Review Received: September 26, 2023
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    All customer service reps were available and very helpful. Really enjoyed working with this company and will use Tin Leg for future travel.

    Myra from NH
    Review Received: September 25, 2023
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Excellent customer service - would purchase travel insurance from Tin Leg again,

    Danka from IL
    Review Received: September 25, 2023
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    2 out of 2 people found this review helpful
    Tin Leg policy: Gold

    Lynn from PA
    Review Received: September 24, 2023
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    13 out of 13 people found this review helpful

    I provided all the information requested. They sent an email stating I did not and closed my case.

    Tin Leg policy: Gold

    I think the coverage for missed flights is not helpful. I missed my flight but was not eligible because a 6 hour delay is required to constitute a missed flight. I will reconsider getting insurance for flights since my credit card offers trip delay / interruption coverage.

    Maria from MO
    Review Received: September 23, 2023
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    6 out of 6 people found this review helpful
    Tin Leg policy: Gold

    I needed to update the dollar coverage on the policy once we finalized our airfare, and the representative we worked with was excellent! Very pleased with your customer service. The information on what was covered by various policies was clear and relatively easy to find.

    Janis from CT
    Review Received: September 22, 2023
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    I was very satisfied with my experience.

    Wendy from OR
    Review Received: September 18, 2023
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Good so far but I have to wait 3 weeks to speak to an adjuster which seems a long time ( I work within in the insurance industry and this seems longer than industry standards) . Other than this the staff have all been very helpful and friendly.

    JO from OH
    Review Received: September 18, 2023
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    7 out of 7 people found this review helpful
    Tin Leg policy: Gold

    I needed to increase my coverage prior to the trip, which I found to be straightforward.

    David from MD
    Review Received: September 18, 2023
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Frances from IL
    Review Received: September 17, 2023
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    1 out of 1 people found this review helpful

    They were very prompt and professional. We got reimbursed for the cost within two weeks.