Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Like all insurance policies, you hope you never use it because your plans go smoothly. They did. No need to call the insurance company. No claim filed, but I had the peace of mind of knowing that I was covered in the event of an unexpected circumstance. Thanks Tin Leg. Your customer support prior to the trip was informative and helpful.
All customer service reps were available and very helpful. Really enjoyed working with this company and will use Tin Leg for future travel.
Excellent customer service - would purchase travel insurance from Tin Leg again,
I provided all the information requested. They sent an email stating I did not and closed my case.
I think the coverage for missed flights is not helpful. I missed my flight but was not eligible because a 6 hour delay is required to constitute a missed flight. I will reconsider getting insurance for flights since my credit card offers trip delay / interruption coverage.
I needed to update the dollar coverage on the policy once we finalized our airfare, and the representative we worked with was excellent! Very pleased with your customer service. The information on what was covered by various policies was clear and relatively easy to find.
I was very satisfied with my experience.
Good so far but I have to wait 3 weeks to speak to an adjuster which seems a long time ( I work within in the insurance industry and this seems longer than industry standards) . Other than this the staff have all been very helpful and friendly.
I needed to increase my coverage prior to the trip, which I found to be straightforward.
They were very prompt and professional. We got reimbursed for the cost within two weeks.