Tin Leg Travel Insurance Reviews

I appreciate the peace of mind I enjoyed having been insured for my trip. Thank you. Rosemarie.

No one answered 24 hour assistance phone, plus I had issues connecting to that number in Scotland. Had to resort to email and that was very slow to get any response unless it was core hours in the US.

I’ve used Squaremouth several trips in the past and found them to cover my insurance needs adequately, however, this trip was quite costly for coverage compared to the past. I needed amateur athlete coverage for myself. Maybe it was my age or my husbands age that caused the increase. Thankfully our trip went smoothly and we did not need to use the coverage

We have just begun the process of recuperating our money as we had to cancel the trip due to Rebecca and Scott being involved in a bicycle accident on August 2, 2023. Rebecca had a concussion, stitches and broke 4 bones in her face and was advised not to travel. Scott was needed to stay home with Rebecca to take care of her during her convalescence.

Excellent. Prompt. Courteous.

I almost had to make a claim due to illness. I phoned Tinleg and spoke with a very helpful person who was familiar with the policy, was in the U.S. and spoke good English and was ready to help. Very good customer service!

It would be better that you have informational teams on call 24/7 vs. Just weekdays 8-4

Our luggage was delayed due to our flights being cancelled and delayed causing us to miss our connecting flights. We were traveling to Norway to cruise the fjords. Our winter coats were in our delayed luggage so we were unable to participate in any of our scheduled prepaid tours until our luggage arrived on the 5th day of the cruise. The following is the response we received from tin leg.
Completed claim form - Please click here to review and complete your claim form, once all of your details are you have confirmed that all information is correct, please type your name at the bottom and click the 'submit' button.
Documentation from SAS that confirms why your Orlando - Newark flight connection was cancelled - This documentation is needed to help determine if you are eligible for reimbursement of the additional expenses incurred. It will also help to confirm your updated trip itinerary.
Updated departing itinerary for first rebooked flight from - Orlando - DC - This is needed to help confirm your updated itinerary trip itinerary.
Confirmation of what caused you to miss your connection from DC - Copenhagen - This is needed to help confirm your eligibility for reimbursement of your additional expenses incurred during this time.
Cruise line booking confirmation with dates, proof of no refund for missed tours, and proof of payment in the form of a credit card or bank statement for cruise - This documentation is needed to confirm the cruise dates, confirmation of the amount paid and not refunded for missed tours. his documentation is needed to confirm that no refund was provided. This can be obtained by contacting your supplier if you do not have this documentation.
Proof of no refund for excursion with GetYourGuide - This documentation is needed to confirm that no refund was provided. This can be obtained by contacting your supplier if you do not have this documentation.
Baggage claim form - This documentation is needed to confirm when your luggage was lost.
Luggage delivery confirmation - This documentation is needed to confirm when your luggage was returned to you. This is needed to determine if you are eligible for coverage under the Baggage Delay benefit.
Receipts for additional expenses incurred - You indicated that there were limited receipts available, however we only received a credit card statement which shows one meal expense. Can you provide any other documentation that shows the additional expenses incurred while you were delayed?
Would we choose tin leg again?

It was not clear when purchasing the policy that trip interruption required 48 hour interruption. I had a flight cancellation resulting in a 24 hour delay. These resulted in us missing an entire leg of our trip (additional flight not taken to our first location and additional hotel expense that were non refundable). In addition we had to purchase additional airline tickets to reach our intended destination. I will not be purchasing from tin leg again.

Great customer service!