Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
363,014
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AVG. MONTH
8,363
Total Reviews
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SINCE 2014
5,385
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,385 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3896
  • 4
    907
  • 3
    326
  • 2
    125
  • 1
    131
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  • Tin Leg policy: Gold

    Our biggest frustration was after submission of a claim, we were told we needed to complete an interview, however the earliest available time slot to complete this process was 4 weeks later. We are still waiting to complete this step.

    Brandon from UT
    Review Received: August 1, 2023
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    8 out of 8 people found this review helpful
    Tin Leg policy: Luxury

    I have been very pleased with service up to this point. My claim has not been finalized yet.

    Hilary from FL
    Review Received: July 29, 2023
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    1 out of 6 people found this review helpful
    Tin Leg policy: Luxury

    Squaremouth made it easy to compare policies to find the one that worked with my budget and needs.

    Jordan from NY
    Review Received: July 28, 2023
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    We filed a claim for both missed connection and delayed baggage. Our missed connection claim was paid but our delayed baggage was denied. We appealed and it was denied again. We are now going through the Zero Complaint process which is in-process. We are extremely frustrated by our experience with Tin Leg on this claim. They are refusing to pay around $117 on a legitimate delayed baggage claim when all documentation required per the Tin Leg Policy was supplied. We certainly hope the Zero Complaint process really works.

    Leslee from AZ
    Review Received: July 28, 2023
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    19 out of 21 people found this review helpful
    Tin Leg policy: Luxury

    I have purchased insurance through Tin Leg many times. Always great service

    repeat customer from FL
    Review Received: July 27, 2023
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Excellent coverages at a very good price.

    Allan from FL
    Review Received: July 25, 2023
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    The level of documentation required is absurd. They continue to request additional documentation that is totally irrelevant to my claim. It was a simple flight delay at the beginning of our trip because our airline cancelled the flight and we had to take a later flight. We incurred some expenses associated with the flight delay. I will NEVER use this company again.

    Ellen from TX
    Review Received: July 24, 2023
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    15 out of 15 people found this review helpful

    Review Updated: 08/22/2023

    I found the entire process very tedious and frustrating. The level of documentation required was absurd. The company required information that was not relevant to my claim. The claim was simple and should have been processed quickly: our flight was delayed for mechanical reasons so we incurred some additional expenses. The process seems designed to induce frustration and force the consumer to relinquish their claim rather than complete the process. The process was unnecessarily long.

    Response from Tin Leg

    Hi Ellen

    Thank you for bringing this to our attention, we apologize for the lengthy experience you received throughout the claims process. I understand your claim has been finalized and payment was issued on 8/16/2023. I’m sorry your travel plans were disrupted, and that you were further inconvenienced throughout the claims process. I recognize this has been a frustrating experience for you, and hope you are pleased with the outcome of your claim. Thank you again.

    Tin Leg policy: Luxury

    I telephoned Tin Leg prior to my departure in order to increase the amount of insurance as I increased the value of my trip. They were very helpful, professional, and efficient. They accomplished what I needed without any problem.

    Joanne from NY
    Review Received: July 23, 2023
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    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    The length of a claim is to long. Financially it's difficult when I have to spend all this extra money and it takes weeks if not months to recover my finances back.

    Zachary from FL
    Review Received: July 21, 2023
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    15 out of 16 people found this review helpful
    Tin Leg policy: Gold

    Very rquick to respond when I requested for a copy of the policy for clarification of coverages

    Lorna from CA
    Review Received: July 13, 2023
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    2 out of 2 people found this review helpful