Tin Leg Travel Insurance Reviews

The purchase process was straightforward. I was easily able to find the coverage I needed for this trip. Unfortunately, about a month before departure I was diagnosed with a condition requiring surgery. The condition was a recurrence of a previous problem. I had purchased the policy within the time frame that included cover for pre-existing conditions. My claim was processed promptly and courteously. All communication was clear, as were the requirements for documentation. I received a check for my lost non-refundable costs about two weeks after I submitted the last piece of documentation. Excellent experience all around.

Filing a claim online was easy. I was careful to keep receipts and the emails that backed up my claim. Tin Leg has been prompt in responding.

I am still awaiting a response from Tin Leg for a claim I advised them of for my trip in February. Their lack of response is nacceptable.

I called to revise my coverage. The person I spoke with wad very helpful, efficient, and friendly.

Since the claims department was closed, the customer service was not able to give me 100% information if my claim was covered under the policy.

Tin leg

2022 I filed a claim - I was satisfied with the service.

2023 - I did not file a claim.

Continue with great service as I encountered on my side last year .

Claim was approved after sending numerous sensitive documents for a “cancel for any reason” policy. I’m still waiting to get paid
Thanks

The claims process is very clear. When I thought I would have to cancel my trip the site gave clear instructions on how to meet with the TinLeg team

It was easy to purchase a policy on their website and the coverage is quite good. I was applying for a visa to travel and the health insurance was a requirement. I didn’t have any issue getting my request approved the policy I had just purchased.
The customer service was amazing. Responsive and very helpful. When my first trip got canceled, they advised and helped me put a hold on my policy for 24 months instead of canceling it altogether like I was planning to. And the reactivation was super easy. The customer service made it happen in less than 48hours plus the increase in coverage I requested simultaneously.

I need to file a claim due to a flight delay. When I called, I took down the representative's name (after being transferred twice) and asked for evidence of our call and the information I was given. I was told there was none, essentially "just trust us."

I find that worrisome. I would prefer to have something solid, a case number, call number, or extension to refer to so I can prove the information I was given, or at least solidly refer to it.

We'll see how it's handled after I submit the claim due to travel delay and flight cancellation.