Tin Leg Travel Insurance Reviews

Your customer service staff is incredibly knowledgeable as well as very professional and courteous.

I was charged twice on my credit card (different amounts) for the same trip. The gentleman on the phone while I was at the airport handled it exceptionally. Still irritated at the double charging and that I had to take the time to straighten such a simple thing gone wrong.

No problems. I will use your company again.

I will NEVER use Tin Leg again, nor will either of my friends who were with me on the trip. I was in France, attending French language school. My husband was at home in the U.S.. He had a bad fall, and ended up in the hospital with a brain bleed facing neurosurgery. I was frantic, and called the “24 hour emergency assistance” number for help getting home early. I WAS ON HOLD FOR AN HOUR (I have a screenshot to prove it), and when the woman finally answered, her response to my plight was succinct: “We are an insurance company, not a travel agency.” Wow! Assistance, my left foot. That was an hour wasted in an emergency. Not to mention her total lack of sympathy!
Compare this to 9 years ago, when I was also in France when my daughter at home required surgery. I was with a different insurance company (I wish I could remember who), which got me tickets on the next day flight out of Paris, a hotel room at the airport for the night before the flight, and sent a car to Normandy to get me bc (as often happens), there was a strike so the train did not work. TEN stars for that experience, negative stars for Tin Leg.

I ultimately rebooked myself via a wonderful service rep on Delta, at a cost of $1500. Luckily, my husband is now home from the hospital and I’m here to help him recover. I did contact Tin Leg to recoup the additional expense, spent about 20 minutes on the phone with someone reasonable who took all my details and now I find out I have to have ANOTHER telephone interview to file a claim. Bollocks!

Everyone is very responsive and helpful and personable. Thank them.

I valued the security of traveling with insurance. And am grateful I didn’t happen to need to “use” it. Thanks for making it easy to acquire the insurance in the first place.

I had to cancel a 20 day trip to Egypt/Jordan because of a serious illness with my mother. I was very happy with the courteous and quick service of Tin Leg. I had a telephone interview with an agent, Taniyah Green, who was very respectful. After I had submitted all of the required documentation, I received a full refund within 10 days. Thank you!

This is probably the first time I’ve ever written a review, but I felt compelled to because this whole experience has made me so angry and others need to know….
I would NOT recommend using this company. From beginning to end, the claims process has been a living ****:
1) they don't call when they say they are going to call you
2) they ask you to submit paperwork, sit on it for a couple of weeks, and then request additional paperwork, then sit on it more, and then ask for the same paperwork again
3) once you think you've provided everything, they again sit on things for a couple more weeks and then they tell you that the files you’ve uploaded aren't in the correct format
4) finally, I had to be proactive and contact the claims adjuster and it's just more of the same, but with a human ignoring you vs. dealing with a portal
5) after months of dragging their feet, constantly asking for additional documents that have already been submitted, saying they tried to call you back, but your voicemail didn't pick up, saying they didn’t receive email attachments...then ABSOLUTELY NOTHING still happens
6) I finally, had to do the "give me your supervisor's name and number" thing, which I hated doing
So after 5 months of dealing with delays, dishonesty (dare of say lies?), and incompetence, I finally got my claim check. Don’t be fooled by the positive reviews because these people most likely never had to file a claim. Honestly, I think most folks just give up, but I'm meticulous, organized, and have a flexible enough schedule where I could take this "part-time" job on. What a colossal waste of time jumping through all these hoops. I couldn't imagine a company doing a worse job. They should be ashamed of themselves. Simply put they are the absolute worst and I wouldn’t wish this experience on my worst enemy.

The trip was canceled by the operator in January. I sent in the forms and was told by my then claims agent that what I sent in was sufficient. I recieved no response for several months and called back on April 13 and got a new claims agent (Kandace Tate) She sent an email saying my claim had been forwarded to be reviewed and I would hear in 7-10 days. No response. Called on Sep 8 ans was told (by Sharice) that agent (Kandace) or her manager (Marcus) were super busy and not available and she would call me within 5 business days,
Sep 26 - called again and talked to Sandy. She said she would reach out to Kandace and have her send me something. It is now November and I have heard nothing. In my opinion Tin Leg is garbage. I will not use them again if I have any choice in the matter.