Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
363,812
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AVG. MONTH
8,287
Total Reviews
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SINCE 2014
5,392
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,392 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3902
  • 4
    908
  • 3
    326
  • 2
    125
  • 1
    131
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  • Tin Leg policy: Luxury

    We could not be happier with the service we received from Tin Leg -- our flight was cancelled several times and the dates of our trip were changed at least twice. Each time, your representatives took care of the change immediately. When we needed one additional piece of COVID coverage documentation, they delivered immediately. Although we (fortunately) had no need for our coverage while overseas, we would definitely use Tin leg again.

    traveller from MD
    Review Received: July 2, 2021
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    11 out of 11 people found this review helpful
    Tin Leg policy: Gold

    When my sister needed emergency surgery and the hospital in Mexico was going to cancel it, Tin Leg pre authorized the surgery and she was a day from her intestines performing and dying! A life was saved, You all were friendly and made us feel like we had a partner while abroad. I am telling everyone to purchase travel insurance. She was extremely healthy and this could happen to anyone. Without it, the hospital was going to put her out.

    Amy from MN
    Review Received: July 1, 2021
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    50 out of 50 people found this review helpful
    Tin Leg policy: Gold

    EXTREMELY nice and efficient.

    Shel from GA
    Review Received: July 1, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    It's just nice to travel with peace of mind, especially these days. Good company to deal with at a reasonably price. Yes, I would recommend Tin Leg travel ins.

    Sam from TX
    Review Received: June 27, 2021
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Good policy and customer service. They answered all my questions and were able to extend our policy to the following year (our trip was postponed one year due to COVID) I would recommend this insurance for your more expensive trips.

    Jill from MN
    Review Received: June 27, 2021
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    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    The Tin Leg associate was very professional. She helped me choose a policy that suited me. I purchased it more than a year before the trip, so I didn’t have firm dates at the time. She helped me figure out the details of the policy even though I didn’t have solid travel dates at the time of purchase.
    Unfortunately, COViD forced me to cancel the trip. Luckily I was able to cancel the trip early enough to be able to receive a refund from the travel company.

    Edye from IA
    Review Received: June 25, 2021
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    All good with Tin Leg I have called several times on other trips policies before have resolved my concerns have given me credit vouchers (due to all this uncertainties covid-19 government restrictions)

    Manny P from Miami from FL
    Review Received: June 17, 2021
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    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    I had a problem purchasing the policy online, but I was able to get an agent on the phone who signed me up while I was on the phone. I appreciated the assistance.

    Lisa from NC
    Review Received: June 16, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    We filed a medical claim due to an accident that happened while we were away. So far, everything has gone very smoothly, will review once claim has been processed.

    Ronny from MD
    Review Received: June 14, 2021
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    41 out of 41 people found this review helpful

    Review Updated: 07/12/2021

    My wife had to go to the ER while we were traveling. We contacted the insurance company and were told to pay out-of-pocket, which we did. A few days after we returned, we were contacted by Tin Leg and they set up a brief phone meeting and walked us through the process to submit the claim. We uploaded our invoices and a check came about a week later. We were very satisfied - it was totally hassle-free.

    Tin Leg policy: Gold

    I chose Tin Leg based on the high ratings I saw online. I had questions about what it covered and they were able to help me. I would use them again!

    AC from CO
    Review Received: June 12, 2021
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    1 out of 3 people found this review helpful