Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
363,812
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AVG. MONTH
8,287
Total Reviews
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SINCE 2014
5,396
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,396 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3904
  • 4
    909
  • 3
    327
  • 2
    125
  • 1
    131
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  • Tin Leg policy: Luxury

    I have purchased trip insurance a number of times. Never had an issue nor a claim... until this time. I could not take my trip due to personal reasons which covered by my policy. Very glad I had insurance and Tin Leg was easy to deal with and quickly processed my claim without any unreasonable hassles. Thus my 5 stars. Will buy again for future trips.

    Christopher from CO
    Review Received: May 17, 2021
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    30 out of 30 people found this review helpful
    Tin Leg policy: Luxury

    The customer service reps were knowledgeable, helpful and courteous.

    Charles from FL
    Review Received: May 12, 2021
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Telephone assistance was extremely helpful in taking out a policy

    Eve from NJ
    Review Received: May 11, 2021
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    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Due to Covid we needed to delay our trip to Mexico. I called your customer service and, rather than filing a claim to cancel and then reissue another request, it was in both parties best interest to just move the same coverage to our new trip dates. Less paperwork and hassle for BOTH! Thank you for making this change easy...your representative was VERY helpful!!

    Karl from WA
    Review Received: February 8, 2021
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    31 out of 31 people found this review helpful
    Tin Leg policy: Luxury

    While I've continued to never have to use my Tin Leg insurance, it provides peace of mind.

    David from IN
    Review Received: February 8, 2021
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    3 out of 8 people found this review helpful
    Tin Leg policy: Luxury

    Having specific insurance needs, I needed a specific insurance policy They took those needs and found the most economical for me.

    Ronald from FL
    Review Received: February 5, 2021
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    6 out of 6 people found this review helpful
    Tin Leg policy: Luxury

    The customer service professional I spoke with was courteous and knowledgeable. It was a refreshing experience.

    deborah from CA
    Review Received: January 29, 2021
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    5 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    I had a question about my coverage after purchase and customer service answered my question right away.

    Carol from FL
    Review Received: January 24, 2021
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    4 out of 4 people found this review helpful
    Tin Leg policy: Standard

    Didnt go on trip

    Reba from NJ
    Review Received: January 19, 2021
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    1 out of 15 people found this review helpful
    Tin Leg policy: Luxury

    Customer service agent wasn’t necessarily the most friendly or very forthcoming with details or explaining about the different plans but was able to answer questions that I had.

    Jon from NC
    Review Received: January 17, 2021
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    10 out of 12 people found this review helpful