Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
Calendar icon
SINCE 2014
363,812
Calendar icon
AVG. MONTH
8,287
Total Reviews
Star icon
SINCE 2014
5,396
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,396 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3904
  • 4
    909
  • 3
    327
  • 2
    125
  • 1
    131
  • Filter By
    Filter
    Sort By
    Sort
  • Tin Leg policy: Luxury

    was not able to reach anyone for assistance while away in a timely manner. Claim placed for change in flight , I wan insured for $40000 plus trip costs, I worked hard to get all refunds, you denied claim for $4400 in costs to change flight and accomodations in Sydney due to minimizing costs we had returned from New Zealand.

    Very unhappy!!!

    Pamela from CA
    Review Received: March 30, 2020
    Was this review helpful?
    22 out of 25 people found this review helpful
    Response from Tin Leg

    Hi Pamela

    I apologize that your claim did not have a more favorable outcome. I have spoken with our Claims Team and reviewed your claim. Unfortunately, your trip was interrupted for a reason that is listed as an exclusion within your policy. In order for an interruption claim to be paid, it must fall within your policy’s list of covered reasons.

    
If you have any additional questions about your policy or claim, please contact our Claims Team at 844-240-1233. We are available from 8am to 4pm ET, Monday through Friday, and are delighted to help!

    Tin Leg policy: Luxury

    great assistance with our problem. cruise canceled. Did not wish to file a claim just wanted to forward to the rescheduled date. Thanks.

    Michael from IN
    Review Received: March 30, 2020
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    What should have been an easy claim to process became problematic due to a lack of common since. I felt like someone was trying to find away to delay or deny the claim. It almost became comical. The other problem was calls not being returned. Eventually the claim was paid in full. There was no reason to frustrate the customer when I provided you with all of the information/documentation requested. I would gladly discuss this I more detail. Have a nice day.

    James from CA
    Review Received: March 30, 2020
    Was this review helpful?
    8 out of 9 people found this review helpful
    Response from Tin Leg

    Hi James

    I apologize that we were not more responsive when you attempted to contact us, and we appreciate your feedback.

    I understand your claim has been paid in full, however, if you have any additional questions about your policy or claim, please contact our Claims Team at 844-240-1233. We are available from 8am to 4pm ET, Monday through Friday, and are delighted to help!

    Tin Leg policy: Luxury

    Reserve it till after closure with claim

    Peter from CO
    Review Received: March 29, 2020
    Was this review helpful?
    4 out of 4 people found this review helpful

    Review Updated: 04/26/2020

    Polite, prompt, and truly no hassle. Have been using it for many years. This was the first time I had a claim. Did not disappoint. Will use it in the future for sure.

    Tin Leg policy: Luxury

    Great customer service so far in the claims process.

    Minh from VA
    Review Received: March 28, 2020
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    My experience purchasing insurance was a very good one. The employees were helpful and made sure I got the best policy at the best price to meet my needs.

    Henry from FL
    Review Received: March 27, 2020
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    We have gotten insurance through Squaremouth referrals several times. Luckily, until this time we never had to use the insurance. Tin Leg proved to be excellent in their timeliness and helpfulness. When we had questions they were promptly answered either by email or phone. We received our insurance reimbursement in accurate and timely manner. While we hope never to need to collect travel insurance again, we will continue to use Squaremouth referral, and certainly consider Tin Leg..

    Nancy from NY
    Review Received: March 26, 2020
    Was this review helpful?
    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Felt comfortable with your policy and did not need to use it, but confident having the policy.

    Elaine from MA
    Review Received: March 26, 2020
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Very little to provide feedback on yet. Need to complete interview next week.

    Donald from OH
    Review Received: March 25, 2020
    Was this review helpful?
    4 out of 4 people found this review helpful

    Review Updated: 04/22/2020

    I had a backpack and it's contents stolen which had a value of $1100. I received $401 in compensation with VERY little explanation other than I wouldn't be paid more than $100 for any single item. why not provide an accounting of what items I was paid for and what not?

    Tin Leg policy: Standard

    Responded to my email quite fast. Will use again.

    Kimberly from IL
    Review Received: March 23, 2020
    Was this review helpful?
    0 out of 0 people found this review helpful