Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Was easy to update my trip details like dates through customer service.
Details of my policy were easy to understand and contact numbers and card was comforting on the trip.
I needed to transfer my policy from 1 destination to another. It was a smooth process. I asked a multitude of questions, all of which were answered fully and in simple terms that I completely understood.
My insurance purchasing experience was exemplary!
Could not have been better!
Thank you!
It was important to find a policy that included pre-existing conditions. Staff was very helpful.
Easy to purchase initial policy and additional coverage as changes to our trip made it more expensive.
Hi, I had a hard time reaching them. I didn’t find that they did follow through and get back to me on either thing that I called about.
Hello,
I apologize that we were not more responsive when you attempted to contact us. Customer service is our number one priority, and we always want to be as helpful as possible when our customers contact us. In this case, we fell short.
If you have any additional questions about your policy, please contact our customer service team at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!
I had to adjust the coverage before travel and it went very smoothly. No fee or increase in cost, which I appreciated. First rate customer service when I called to discuss policy provisions related to COVID-19.
All my contacts, information, support, and follow up, with Tin leg, have been very satisfactory.
Review Updated: 04/11/2020
I was disappointed with the outcome, but i think the process was handled well. I'm glad I want really counting on a reimbursement. This was a trip interruption due to corona virus. I wonder what would have happened had I been sick, and had to go home?
Disappointed that pandemics not covered. We spent $8,000 on business class tickets through Cathay Pacific Airlines. and were not able to travel through Hong Kong per our small ship cruise company. We had to cancel those. Non-refundable. We bought tickets that transited us through an approved city. By some miracle, Cathay Pacific refunded most of the airfare. But, what if they hadn't?
Interviewer was polite, efficient and quick. Check arrived soon after that.