Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
363,812
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AVG. MONTH
8,287
Total Reviews
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SINCE 2014
5,396
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,396 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3904
  • 4
    909
  • 3
    327
  • 2
    125
  • 1
    131
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  • Tin Leg policy: Luxury

    Was easy to update my trip details like dates through customer service.
    Details of my policy were easy to understand and contact numbers and card was comforting on the trip.

    Bruce from MN
    Review Received: March 22, 2020
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    Tin Leg policy: Luxury

    I needed to transfer my policy from 1 destination to another. It was a smooth process. I asked a multitude of questions, all of which were answered fully and in simple terms that I completely understood.

    Paula from NY
    Review Received: March 20, 2020
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    Tin Leg policy: Luxury

    My insurance purchasing experience was exemplary!
    Could not have been better!
    Thank you!

    Michael from FL
    Review Received: March 16, 2020
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    Tin Leg policy: Standard

    It was important to find a policy that included pre-existing conditions. Staff was very helpful.

    collette from OH
    Review Received: March 15, 2020
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    Tin Leg policy: Standard

    Easy to purchase initial policy and additional coverage as changes to our trip made it more expensive.

    Gene from NY
    Review Received: March 15, 2020
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    Tin Leg policy: Luxury

    Hi, I had a hard time reaching them. I didn’t find that they did follow through and get back to me on either thing that I called about.

    J from MI
    Review Received: March 15, 2020
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    Response from Tin Leg

    Hello,

    I apologize that we were not more responsive when you attempted to contact us. Customer service is our number one priority, and we always want to be as helpful as possible when our customers contact us. In this case, we fell short.

    If you have any additional questions about your policy, please contact our customer service team at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

    Tin Leg policy: Luxury

    I had to adjust the coverage before travel and it went very smoothly. No fee or increase in cost, which I appreciated. First rate customer service when I called to discuss policy provisions related to COVID-19.

    BILL from MD
    Review Received: March 15, 2020
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    Tin Leg policy: Luxury

    All my contacts, information, support, and follow up, with Tin leg, have been very satisfactory.

    Maureen P from CA
    Review Received: March 14, 2020
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    Review Updated: 04/11/2020

    I was disappointed with the outcome, but i think the process was handled well. I'm glad I want really counting on a reimbursement. This was a trip interruption due to corona virus. I wonder what would have happened had I been sick, and had to go home?

    Tin Leg policy: Luxury

    Disappointed that pandemics not covered. We spent $8,000 on business class tickets through Cathay Pacific Airlines. and were not able to travel through Hong Kong per our small ship cruise company. We had to cancel those. Non-refundable. We bought tickets that transited us through an approved city. By some miracle, Cathay Pacific refunded most of the airfare. But, what if they hadn't?

    wkathym from MA
    Review Received: March 13, 2020
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    WILLARD from OH
    Review Received: March 10, 2020
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    0 out of 0 people found this review helpful

    Interviewer was polite, efficient and quick. Check arrived soon after that.