Tin Leg Travel Insurance Reviews
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Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
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“Tin Leg policy: Luxury
Very easy.
Mark from ORReview Received: March 2, 2020Was this review helpful?0 out of 1 people found this review helpful“Tin Leg policy: LuxuryTin Leg was very thorough and professional. The claim was handled in a very expeditious fashion.
Traveler from CAReview Received: March 1, 2020Was this review helpful?1 out of 2 people found this review helpful“Tin Leg policy: StandardWe had a delay due to an airline safety issue which caused us to miss our connection in Miami. We had to spend the night in Miami and fly to Antigua the following day. When we returned home I began the claim process online. Tin Leg responded right away with an email and sent me a link to set up for a phone interview. It is scheduled for March 3, which was the first available date. After the interview I understand I will need to submit documentation of some kind and then they review it. I should know more in a few weeks.
Cheryl from OHReview Received: February 28, 2020Was this review helpful?9 out of 10 people found this review helpfulReview Updated: 04/13/2020
The claim process took a long time and required me to submit a lot of information and a phone interview. Then my claim was denied right after Tin Leg requested that I get more information from the airline even though Tin Leg hadn’t received the information yet. It is very difficult to speak to a person who can actually help with specifics. Everything is let us get back to you by appointment - frustrating!
I thought trip delay was covered with our Standard Tin Leg plan, but it turned out it only would have covered expenses like hotel room and meals, which American Airlines covered due to a delay due to a mechanical problem with the plane which was a safety issue. The delay caused us to miss the only flight available to Antigua that day, so we ended up missing a whole day of our vacation, which Tin Leg did not cover. So, trip delay coverage doesn’t mean much, and trip interruption is only covered if it is a medical issue, not if the airline causes you to miss a whole day. I’m disappointed in the outcome and not happy with the claim process or their customer service. I will not use them again.“Tin Leg policy: LuxuryThis is the first time that we have used the trip insurance for a trip. The process was very organized and the claims handled in a timely manner. After the interview with claims consultant and submitting the claim, it was settled within 24 hours.
Dennis from OHReview Received: February 28, 2020Was this review helpful?2 out of 2 people found this review helpful“Tin Leg policy: StandardSo far so good this is the first time im going to have a claim. I will know more later
Stephanie from MIReview Received: February 27, 2020Was this review helpful?0 out of 1 people found this review helpful“Tin Leg policy: LuxurySTEPHEN from NCReview Received: February 26, 2020Was this review helpful?0 out of 0 people found this review helpfulClaim procedure was easy, professional and promptly processed.
“Tin Leg policy: StandardVery accommodative to change schedule of my coverage
JL from AZReview Received: February 25, 2020Was this review helpful?0 out of 0 people found this review helpful“Tin Leg policy: LuxuryWe are waiting for the claim to process. We assume the clim is complete.
Alan from MIReview Received: February 23, 2020Was this review helpful?0 out of 6 people found this review helpful“Tin Leg policy: LuxuryNo events occurred outside of the ordinary so nothing by which to judge the insurer.
Porkbinder and Porkbinder, Inc from MEReview Received: February 22, 2020Was this review helpful?0 out of 2 people found this review helpful“Tin Leg policy: LuxuryIt was great knowing your company was there to support me if I should need it.
Roberta from NDReview Received: February 22, 2020Was this review helpful?0 out of 2 people found this review helpful