Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
363,812
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AVG. MONTH
8,287
Total Reviews
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SINCE 2014
5,396
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,396 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3904
  • 4
    909
  • 3
    327
  • 2
    125
  • 1
    131
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  • Tin Leg policy: Luxury

    Tin Leg was exemplary. They made the process simple; only required essential documentation; had customer support for questions that was speedy and efficient and friendly. They paid the claim in record time. I would highly recommend them. This is my second experience with them and both times they were wonderful.

    Alicia from CA
    Review Received: February 12, 2020
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    5 out of 5 people found this review helpful
    Tin Leg policy: Standard

    Having gotten sick just several days before I was to leave on my much- waited for trip, my physician said travel was out of the question. I contacted Customer service to discuss filing a claim. Over the next 2 weeks I had occasion to call several time with questions. Everyone I spoke with, ( especially Jodi, was kind, compassionate, responsive, helpful, etc.

    Once I filed the required documents, my claim was approved in full and now the check is in the mail. I cannot tell you how impressed I am with both Squaremouth and Tin Leg. Two thumbs up!

    Roberta from NM
    Review Received: February 8, 2020
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    9 out of 9 people found this review helpful
    Tin Leg policy: Luxury

    I will highly recommend it to anyone who is interested in purchasing the travel insurance!!! Excellent service!!!

    Maria from CT
    Review Received: February 8, 2020
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    No complaints and website was well organized and easy to nVIGATE.

    JIM from VT
    Review Received: February 5, 2020
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    0 out of 0 people found this review helpful
    Tin Leg policy: Adventure

    I had one brief informational interchange and it was fine. Thankfully did not have to use this insurance abroad.

    dassi from NY
    Review Received: January 31, 2020
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    0 out of 0 people found this review helpful
    Tin Leg policy: Adventure

    The only issue I encountered was trying to find the place on the website that allowed me to select high-altitude climbing. It was not very clear and I had to call customer service to get help.

    Kathryn from CA
    Review Received: January 29, 2020
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Janice from NM
    Review Received: January 25, 2020
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    1 out of 1 people found this review helpful

    Not sure why I had to do a 5 minute phone interview to repeat info I had provided on the forms but I did it and claim was paid within a couple days.

    Tin Leg policy: Economy

    This was the second time I used this company ...very easy to sign up again ....felt good to be able to purchase coverage . Will continue to use this company .

    Kendal from MN
    Review Received: January 19, 2020
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    5 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    I looked at several travel insurance companies before purchasing this one for a recent trip to Antarctica. The two features we really needed were coverage for pre-existing medical conditions and a high coverage amount for evacuation, and Tin Leg offered these. I felt Tin Leg offered a reasonable price for the coverage, compared with other companies. We did not have to make any kind of claim, but I felt good knowing it was there if we needed it.

    Mary from MO
    Review Received: January 17, 2020
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    6 out of 8 people found this review helpful
    Tin Leg policy: Standard

    The cruise line cut the long voyage short, reducing the cost. Tin Leg was very fast at providing the new, lower cost for the insurance policy, but initially said I could use it only as an advance on a future Tin Leg policy. I requested a refund on the grounds that my husband and I, 80 and 73, might not be taking another cruise that qualified, and it was the cruise line, not our whim, that caused the shorter cruise. Happily, they soon reversed their position and gave us a refund.

    Shannon from VA
    Review Received: January 15, 2020
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    4 out of 4 people found this review helpful