Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
363,812
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AVG. MONTH
8,287
Total Reviews
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SINCE 2014
5,396
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,396 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3904
  • 4
    909
  • 3
    327
  • 2
    125
  • 1
    131
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  • Tin Leg policy: Adventure

    Thankful that I didn't need to use the insurance but relieved that I had it if necessary.

    Karyn from FL
    Review Received: January 13, 2020
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    2 out of 2 people found this review helpful
    Tin Leg policy: Standard

    Easy to reach, clear and straightforward to interact with, an altogether different experience than dealing with the airlines and credit card companies.

    Donald from MA
    Review Received: January 10, 2020
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    5 out of 5 people found this review helpful

    Review Updated: 02/08/2020

    Prompt, clear and straightforward dealings by phone and email. 1portion of claim resolved readily and reasonably. However, I was advised to file a second portion, went two rounds of providing back up at underwriters prompting, only to be told in the end that portion of claim isn’t covered. Don’t know if I’m more troubled by being led down a path or by the claim being categorically rejected. Both sides could have been spared the work!

    Tin Leg policy: Luxury

    I got the coverage I wanted and needed so I was able to take my cruise without worry.

    Rich from NJ
    Review Received: January 6, 2020
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    2 out of 3 people found this review helpful
    Tin Leg policy: Standard

    An excellent Insurance Carrier when traveling overseas!
    It is wiser to purchased due to unforeseen circumstances that will arise!
    Highly recommended!!!!
    Thank you SquareMouth!,

    Nora from CA
    Review Received: January 5, 2020
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    3 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    The travel insurance policy that I purchased with Berkshire Hathaway as the underwriter was expensive but they are highly recommended. They provided the coverage that I needed for medical, evacuation and cancellation. Even though I did not have to make a claim, I knew we were covered should anything happen. I would recommend this policy to other cruise trip travelers who want basic coverage for the important things and don't need a lot of the other benefits being offered nor want the policy offered by the cruise line.

    Bettina from MD
    Review Received: January 4, 2020
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    2 out of 3 people found this review helpful
    Tin Leg policy: Economy

    Easy to compare policies on Squaremouth web site. Very easy to get quote and sign up for the Tin Leg insurance. Good coverage. Easy to file claim. Good price for coverage.

    Maureen from CA
    Review Received: January 2, 2020
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    4 out of 6 people found this review helpful

    Review Updated: 01/30/2020

    Straight forward. Easy to use. Readily available To assist.

    Tin Leg policy: Luxury

    Russell from OR
    Review Received: January 2, 2020
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    1 out of 1 people found this review helpful

    The claim process was easy. My claim took about a week from start to receiving a check.

    Tin Leg policy: Luxury

    Purchase process went very smoothly. Fortunately, there was no need to file a claim.

    Barbara from NV
    Review Received: December 29, 2019
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    3 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    When the ending date of the policy was incorrect on the form they corrected it within 24 hours.

    Dianne from TX
    Review Received: December 28, 2019
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    5 out of 6 people found this review helpful
    Tin Leg policy: Standard

    Robert from AZ
    Review Received: December 28, 2019
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    0 out of 0 people found this review helpful

    Very pleased with how the entire process was done.