Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
363,812
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AVG. MONTH
8,287
Total Reviews
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SINCE 2014
5,396
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,396 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3904
  • 4
    909
  • 3
    327
  • 2
    125
  • 1
    131
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  • Tin Leg policy: Luxury

    I had questions shortly after I purchased the policy when I needed to add coverage. Your agents were both accessible and knowledgeable. This gave me confidence that I was protected and made my trip more worry free.

    Nancy from VA
    Review Received: December 25, 2019
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    6 out of 6 people found this review helpful
    Tin Leg policy: Luxury

    When I originally purchased this policy, I listed the wrong dates. Squaremouth made it right without any hassles actually adding a few days to coverage without adding premium. Although I didn’t file a claim, I would use them again. I have confidence in this company based on the way they interacted with me when I had a problem.

    David from WA
    Review Received: December 19, 2019
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    6 out of 6 people found this review helpful
    Tin Leg policy: Luxury

    I cut my finger while away and contacted Tin Leg. They were very responsive to my injury, recommended places to go to have my finger evaluated, and followed up with me. In the end I decided I didn’t need to see a doctor, but I felt very comfortable knowing I could if I needed to. I will definitely be using them again for my next trip abroad.

    Robin from FL
    Review Received: December 17, 2019
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    7 out of 7 people found this review helpful
    Tin Leg policy: Standard

    they had a legitimate question and it was answered. They then paid the claim promptly.

    allan from CA
    Review Received: December 17, 2019
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    6 out of 6 people found this review helpful
    Tin Leg policy: Luxury

    Daniel from OH
    Review Received: December 14, 2019
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    3 out of 3 people found this review helpful

    Easy process and claim paid in full in timely manner.

    Tin Leg policy: Luxury

    Claim procedure is a little cumbersome, they need my travel itenary, copy of receipt for my policy, both of which should be in my file under my policy number.

    Terry from CO
    Review Received: December 12, 2019
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    9 out of 10 people found this review helpful
    Tin Leg policy: Luxury

    So easy to apply.
    So easy when I had to make a change.

    Dorothy from NJ
    Review Received: December 11, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Excellent interaction with customer service. Great value.
    Thank you!

    Thomas from FL
    Review Received: December 9, 2019
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    2 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    When I originally booked the trip, I thought that the start date would be 11/20. After some back and forth with the tour company and the rest of the group, we landed on a start date that required me to leave the US on 11/18. At the last minute (2 weeks before the trip), I realized that my policy was wrong. I called and the customer service group adjusted immediately (and provided an immediate update) without charge. This really helped lessen the stress of travel preparation. Thanks! Really appreciated.

    Margaret from MD
    Review Received: December 8, 2019
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    6 out of 6 people found this review helpful
    Tin Leg policy: Luxury

    I find the Squaremouth website to meet my travel insurance needs continually. I like their side by side insurance policy comparisons and the ability to read customer reviews. I understand that many customer reviews these days are not truly to be trusted, but so far I have found this available information to be useful. This was my first time to purchase a policy with Tin Leg. Fortunately, as I always feel, I did not need to use my policy. Another feature I find very beneficial is that the last two trips I insured, I added my airfare and additional travel plans later after my initial purchase. This site makes it easy to add coverage that arises with plans made around a tour that was booked before other plans could be made months later.

    clw from CO
    Review Received: December 4, 2019
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    3 out of 4 people found this review helpful