Tin Leg Travel Insurance Reviews

A week before we were scheduled to leave for a month long trip to France, my husband's 90+ widowed mother was hospitalized. We had to cancel our trip in its entirety so my husband could deal with his mother's hospitalization, rehab, and subsequent admission to an assisted living facility as he is her health care proxy. As soon as we realized we had to cancel our trip, I called Tin Leg on a Sunday. They scheduled an intake interview for the next morning with Brandi. She took the information, explained the process, told me what documentation was required, and patiently answered all my questions. We had booked everything ourselves and had several thousand dollars of non-refundable expenses. In two weeks, via the on-line upload system, I submitted the documentation proving what we had spent (in US Dollars), and that it was non-refundable, e.g. credit card statement (everything except the claim part blanked out), and either emails from the vendors confirming they would not refund our money or the original confirmation of booking stating the cost was non-refundable. The next morning I received an email approving the entire claim, and had check in hand four days later. The process could not have been smoother.

Lessons learned: 1) Call as soon as you know you have a claim so the case worker can explain exactly what documentation you will need for the claim.
2) If dealing with hospitals and doctors, get the required forms to them right away and make sure they submit them directly to Tin Leg. Nothing will get approved without submission of those forms.
3) Once you confirm Tin Leg has the medical documentation, prepare the rest of your package and submit in its entirety, not piecemeal.
4) Write a cover letter summarizing the situation and itemizing what documentation is included. It will save back and forth between you and the case worker.
5) Create a single PDF of the cover letter and documentation, and it will load immediately on the website.

I have purchased trip insurance many times and never had to use it. This is our first policy with Tin Leg. I very rarely write reviews, but the service was so outstanding I felt I had to write this review.

I have used Tin Leg for many years but this was the first time in all our traveling throughout the world that we needed help. Our interactions with Tin Leg were great.They were able to help us with our problem and they kept in touch throughout via email and phone. I felt a lot more secure knowing that they were there.

Very easy process
Customer service rep answered all my questions

I had to cancel my trip about one month before departure due a medical problem. I contacted Tim Leg and they told me what paperwork they needed ( doctors note, airline receipts etc). They scheduled a telephone interview with me and refilled out a form for me to complete online, once I had done that and uploaded all the documentation, they sent me an email approving my claim. I had a check from them within 5 days. I am very happy with the service and I will us Tin Leg again. I highly recommend them.

We travel extensively, on 5-8 major trips a year. If I could purchase Tin Leg for EVERY trip, I would! However, since my major concern is the amount of Medical coverage, sometimes Tin Leg doesn't always offer the amount of coverage I would like. I LOVE TIN LEG and have recommended them dozens of times!

This is the first time we purchased trip insurance. The whole process was easy and gave us a sense of comfort that we would not lose all the money if circumstances changed and We could not travel as expected.

Happy to have the peace of mind the policy provided me.

My claim was handled very efficiently in a timely manner.

I will file two(2) claims that cover two (2) shipboard visits to a doctor's office. Additional comments may be available at a later date.

To Brandi Morse and the Tin Leg Claims Team,

My wife and I want to express our gratitude to you and your team for the manner in which our recent medical cancellation claim was handled. We found your claims process to be reasonable, straight forward, easy to understand, and much, much faster than we had ever imagined it would be. A special thanks to Brandi Morse for her professional yet understanding nature. She was always available to answer any questions we had and more than honored her commitment to resolve the claim as soon as possible. Our claim was processed and approved in 10 days.

We will certainly use Tin Leg for our future travel needs and have already recommended the same to members of our various travel groups. As the opportunity arises, we will also submit an extremely favorable customer review to any travel/insurance rating websites that seem appropriate.

Once again, thanks for all your help.