Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
356,951
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AVG. MONTH
8,498
Total Reviews
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SINCE 2014
5,334
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,334 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3861
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    126
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  • Tin Leg policy: Luxury

    I have used Tin Leg Insurance from Squaremouth on several trips out of the country. Their prices are competitive and I look for good medical coverage, which I have found theirs to be better than most other companies at the same price point. Since I have fortunately never had to file a claim, I can not speak to their handling of claims. I have called their customer service a few times with questions and found them to be helpful and courteous.

    Ellen from MO
    Review Received: February 25, 2018
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    Tin Leg policy: Luxury

    Unfortunately, we had to cancel our trip due to medical issues. I expected bureaucratic delays and nickle-and-diming (like I'm used to with my medical insurance!). Instead, Tin Leg made this very easy. We had our payment within two weeks.

    Robert from OR
    Review Received: February 24, 2018
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Tin Leg's customer service was very helpful and filing a claim was easy. Tin Leg agreed to fulfill our claim immediately for delays and expenses due to a canceled flight on our return, and we expect to receive checks shortly.

    Linda from MA
    Review Received: February 24, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    My brother was injured in a motorcycle accident on her trip. All of our interactions with the individual who helped us with our claim were fantastic. He was professional and very helpful getting my brothers care handled at the hospital as well as securing first-rate accommodations to get my brother home. I would use them again.

    robert from OR
    Review Received: February 22, 2018
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    0 out of 0 people found this review helpful

    Review Updated: 03/22/2018

    Everyone to home I was connected during this arduous process was friendly helpful and efficient. I would recommend your service to anyone and would buy it again for my next trip. Thank you so much

    Tin Leg policy: Luxury

    Policy was easy to understand - where I had questions, the phone line assistance resolved them. It is a good policy for the price.

    Dilip from VA
    Review Received: February 22, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    purchased in November but because of hurricanes in the virgins island had to move trip. changing our insurance to the new dates was flawless. Thank you

    David from PA
    Review Received: February 19, 2018
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Fannie from WA
    Review Received: February 15, 2018
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    0 out of 0 people found this review helpful

    Extremely impressed with my experience. Very fast and efficient service. I will definetly use this company again. No complaints!

    Tin Leg policy: Luxury

    Filed a claim and it was approved in two days. Great service and we will be repeat customers for sure!

    Thomas from WA
    Review Received: February 13, 2018
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    2 out of 2 people found this review helpful
    Tin Leg policy: Economy

    Tin Leg was so professional and easy to work with. They stated what they needed to process the claim and made sure we understood and were there for any questions! The interview process was VERY easy.

    James from CA
    Review Received: February 11, 2018
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    My husband had to receive treatment in the medical center during the cruise we were on. We returned Feb 3rd, and I contacted Tin Leg on Feb 5th, they set an phone appointment with their claims person for Feb 6th. I talked to him and forwarded the paperwork - the itemised bill from the Medical Center and prrof of our cruise - two sheets of paper. Later that day I received an email saying the claim was approved and the check would be mailed by the end of the week. I received it in today's mail - Feb 10th. Very satisfied

    Sharon from CA
    Review Received: February 10, 2018
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    1 out of 1 people found this review helpful