Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
356,951
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AVG. MONTH
8,498
Total Reviews
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SINCE 2014
5,334
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,334 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3861
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    126
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  • Tin Leg policy: Luxury

    Elizabeth from WA
    Review Received: January 25, 2018
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    It was a good experience working with Tina Leg. I had a doctor's bill and had to write back to have my additional airfare added to the claim. It all went smoothly.
    My doctor's bill and information was in Japanese and I was concerned it would be a problem but no problem at all. Thank you Tin Leg!

    Tin Leg policy: Luxury

    My wife developed health issues the morning after we landed in Hawaii. I called Tin Leg and the advisor listened to the issue and called the urgent care clinic ahead of our arrival to notify them of our coming. She called me back to let me know of this and sent a follow up email to which I was to attach my receipts. Upon our return home, Tin Leg followed up with the interview and 3 days later I was notified that our claim is processed and the funds are arriving shortly. They were easy to deal with and as this was the first time I have ever used travel insurance, in spite of traveling extensively without it in the past, the process and the coverage has given me reason to certainly use them again for our next trip.

    Jon from CA
    Review Received: January 22, 2018
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    I fell ill and was advised by my doctor NOT to travel. Cancelled and after a reasonable amount of supportive paperwork and a short time, I was reimbursed for lost cancellation money by Tin Leg. No hassles and easy to work with. Rescheduled trip and purchased Tin Leg Travel Insurance for the trip. Very happy with Tin Leg.

    Thomas from SC
    Review Received: January 21, 2018
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    Tin Leg policy: Luxury

    Since I luckily did not need the assistance of Square Mouth my only experience was the ease of purchasing this insurance.

    Jill from NY
    Review Received: January 19, 2018
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    Tin Leg policy: Luxury

    Great peace of mind.

    Christian from CO
    Review Received: January 19, 2018
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    Tin Leg policy: Luxury

    My comparison is Travelguard. They are twice as expensive and settling a simple claim was a horrible experience that took months!

    This is our second purchase of a Tin Leg through Square Mouth. The claim was filed for medical services in October. We just recently completed another cruise over the holidays that did not require a claim.

    I am telling all my cruising friends to deal with you!

    As they say here,
    Mahalo Nui Loa

    Michael & Toni

    Michael from HI
    Review Received: January 18, 2018
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    Tin Leg policy: Luxury

    Very smooth and fast claim process. Tin Leg employees were very professional and easy to work with.

    Samuel from WA
    Review Received: January 17, 2018
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    Tin Leg policy: Luxury

    Tin Leg made an exception in settling my claim and I was so happy with their service that I bought a new insurance with them for my next trip.

    Kam from NJ
    Review Received: January 15, 2018
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    Tin Leg policy: Luxury

    Liana from IL
    Review Received: January 14, 2018
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    It was a quick and easy process. Although I do not have my camera/photos back, I have some money to put towards a new camera. Thanks!

    Tin Leg policy: Luxury

    A TinLeg Rep was very prompt in answering my call regarding a health issue that arose during the trip. The instructed me to proceed to get the care I needed from medical personnel. I have filed the claim, medical records, etc with Tin Leg and have been asked to set up a telephone call to discuss it with them. I plan to do so this coming week. I will very much appreciate Squaremouth monitoring this claim request as we had delay issues when we filed for a cancelled trip in 2016.

    Nina from MS
    Review Received: January 14, 2018
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    Review Updated: 02/13/2018

    After I advised Tin Leg that Squaremouth had contacted me about my policy experience and my pending claim, I think that Tin Leg expedited my claim review and paid my claim in full. Thank you Squaremouth for holding your insurers accountable!