Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
Calendar icon
SINCE 2014
356,951
Calendar icon
AVG. MONTH
8,498
Total Reviews
Star icon
SINCE 2014
5,334
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,334 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3861
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    126
  • Filter By
    Filter
    Sort By
    Sort
  • Tin Leg policy: Luxury

    David from CA
    Review Received: December 29, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful

    Claim was handled professionally without delay.

    Tin Leg policy: Luxury

    I didn't need to file a claim of any sort, but purchasing the policy was fast and efficient.

    John from NJ
    Review Received: December 29, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Purchasing online was easy. I was happy with the choices and coverage. I thought the policy we got was more expensive than it should have been and higher than on our last trip, but I didn't have time to keep researching for a lower price. All went well, and we have no claims to file.

    Charles and Joni from WA
    Review Received: December 28, 2017
    Was this review helpful?
    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Purchasing policy was easy. I had to chang date of my return and was immediately sent change to my documents. Customer service representative as easiy assessible.

    Diane from PA
    Review Received: December 23, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    I was able to reach a customer service rep before deciding to choose Tin Leg. All went well on the trip, so we have no need to file a claim.

    Mathilda from WA
    Review Received: December 21, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    We were unable to complete our trip due to a health issue that came up unexpectedly in the month before our trip.
    Out claim was processed in a very professional and caring manner.

    CJ from TX
    Review Received: December 19, 2017
    Was this review helpful?
    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Squaremouth makes it easy to compare travel insurance policies and to sign up for one. Confirmation and documentation of the selected policy are provided promptly by email. When last summer my wife and I planned winter trips to Guatemala and Mexico, Tin Leg offered the best value. When in the fall I was unexpectedly diagnosed with heart problems requiring a lengthy process of multiple hospital tests and monitoring by a cardiologist and the expectation of surgery, I had to cancel both trips. Tin Leg in concert with Squaremouth made applying for trip cancellation reimbursement a systematic, methodical, and convenient process: one phone call to initiate filing a claim, a next day phone interview at my convenience, almost immediate submission of the claim with electronic signature and over the next week supporting documentation electronically. Frequent emails from Tin Leg and Squaremouth confirmed what they had received from me and where I was in the process of my claim's review and finally that the claim had been approved and a check was being mailed. I was impressed with their professionalism throughout the process. As a result of this experience, I plan to use Squaremouth when deciding on future travel policies and will expect Tin Leg to continue to be at the top of my list of choices.

    Don from OR
    Review Received: December 19, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I will let you know after we find out about the claim.

    Terry from WA
    Review Received: December 15, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful

    Review Updated: 01/18/2018

    Loved dealing with Tin Leg. The service was great. Only 1 issue was the very nice gentleman who phoned to set up our claim was difficult—impossible to understand. The connection was so poor I had to have him repeat everything several times. He tried adjusting his headset but it did not help.
    However the claim was processed and paid in full.

    Tin Leg policy: Luxury

    I really like that your rates and the many options are very competitive and generally better than the tour/cruise companies offer. I also love your policy to mediate disputes. I recommend you to other travelers as my past experiences with your service have been very positive.

    DENISE from ME
    Review Received: December 10, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    Easy to apply for coverage, helpful agents.

    Constance from WA
    Review Received: December 9, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful