Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
356,951
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AVG. MONTH
8,498
Total Reviews
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SINCE 2014
5,334
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,334 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3861
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    126
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  • Tin Leg policy: Luxury

    No contact during trip but question that I emailed at conclusion of trip was promptly responded to.

    Unfortunately, my problem (no passport) wasn’t covered by the policy so I was unable to claim any reimbursement for the missed trip. A costly lesson

    Gayle from HI
    Review Received: December 9, 2017
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    Tin Leg policy: Luxury

    i filed a claim for lost luggage, the customer service rep was very helpful, fortunately my bag turned up after 4 days and all ended well as the incident occurred on our way home and not starting our trip.

    raul from FL
    Review Received: December 8, 2017
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    Tin Leg policy: Luxury

    I DID NOT HAVE TO UTILIZE THE INSURANCE SO FOR ME THAT WAS A POSITIVE EXPERIENCE. HAD I TO FOR ANY REASON COVERED I WOULD BE ABLE TO PROVIDE MORE VALUABLE INFORMATION BASED UPON THE EXPERIENCE

    Kevin from NC
    Review Received: December 6, 2017
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    0 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    The service was great. There was a time when I would not need to purchase travel insurance; but that time is now gone. It was not difficult for me to find the coverage that I needed and at a reasonable price.

    Jody from CA
    Review Received: December 2, 2017
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Howard from NY
    Review Received: December 2, 2017
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    0 out of 1 people found this review helpful

    I left my camera in our hotel room in Casablanca, Morocco as we were leaving for the airport (to fly home to NYC) at 4:00am.

    When I discovered the loss, I contacted the hotel to learn that they had secured the camera but they were unable to send the camera to me in NYC because Moroccan law

    Tin Leg policy: Luxury

    I have used a tin Leg several times and have been very happy with them.
    Thank you

    Patricia from WA
    Review Received: November 30, 2017
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    I cannot rate this insurance company because I am fortunate not to have to file a claim. Squaremouth always leads me to the best coverage for my journeys, and I appreciate their expertise and patience. I have recommended a Squaremouth to many friends, and will continue to do so in the future.

    Judy from WA
    Review Received: November 27, 2017
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    We love the service you provide. We felt very comfortable booking and taking a Grand European River Cruise knowing that you had our back!

    Drusilla from TX
    Review Received: November 26, 2017
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    My wife and I luckily did not have to file a claim during our trip, but at one point we thought we were going to miss a connecting flight due to an extremely short layover. I contacted customer service to see if our policy would cover any fees associated with having to rebook a later flight but unfortunately it did not. To be fair this may be something that travel insurance does not cover period - I have not done enough research to know one way or another.

    I will be purchasing additional travel insurance policies from Tin Leg in the future and would recommend this company to anyone who may be shopping for travel insurance.

    Adam from AL
    Review Received: November 24, 2017
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    Tin Leg policy: Luxury

    Confused by the absence of the minimum policy coverage of Tin Leg. Forced to take the premium coverage.

    Glenn from CA
    Review Received: November 22, 2017
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    0 out of 0 people found this review helpful