Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
357,160
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AVG. MONTH
8,470
Total Reviews
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SINCE 2014
5,337
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,337 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3863
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    127
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  • Tin Leg policy: Luxury

    We had to cancel our entire trip due to a medical issue. Brandi, on the Claims Team, answered all of my questions and helped make the process less difficult and stressful. I will be using Tin Leg again and have recommended the company to other travelers.

    Diana from FL
    Review Received: October 13, 2017
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    It was easy to contract with an insurance company and get the coverage I desired. As I had no claims to file I cannot comment on service .

    Carol from FL
    Review Received: October 12, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    How do I file a claim. Because of water conditions and rail connections we could not go to a Hotel we already
    paid for. Is this enough for a claim? The hotel was the Hotel Bonadies for th the e night of Sept. 12.
    I have the Travelocity voucher confirming this.

    Earl Carter from NY
    Review Received: October 11, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Selection, purchase and payment went smoothly. No issues. One call to Customer Service to clarify something. Have used you before and will again!

    Stuart from IL
    Review Received: October 10, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Go with a reputable travel insurance company. Learned my lesson the hard way.

    Ny from NY
    Review Received: October 9, 2017
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    19 out of 42 people found this review helpful
    Tin Leg policy: Luxury

    Rebecca from OH
    Review Received: October 9, 2017
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    3 out of 3 people found this review helpful

    Scheduled interview did not happen, had to reschedule and notify TinLeg that its employee didn't call me.

    I don't see a need for an interview, necessarily. I had all my documents/receipts, and could have just filed them, rather than do an interview where someone else typed in my personal information, and then sent it to me (along with a seperate email 5 minutes later saying my claim wasn't complete because I hadn't submitted documents). I should just be able to file my claim and supporting evidence, and have an interview scheduled if necessary.

    I did have my small claim paid, but it could have been easier. Mostly, don't make me schedule a time for an interview, then don't actually call me after I've arrangement my schedule.

    Tin Leg policy: Luxury

    My wife became sick the day before we were supposed to leave. So we did not go on our trip

    Matthew from KS
    Review Received: October 9, 2017
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    1 out of 2 people found this review helpful

    Review Updated: 11/06/2017

    As advertised.. Thanks!

    Tin Leg policy: Luxury

    So far we have been very pleased with Tin Leg. It was a huge relief knowing that we were covered should something happen to us health-wise while on our recent trip to Europe-that is the main reason we purchased the policy. But, it has been an extra plus to find out that we are also covered for lost luggage since one of our bags is still touring Europe.

    Customer service has been very helpful and supportive, and should we be able to take another trip like this, we will definitely purchase a policy from Tin Leg again.

    Steven from CA
    Review Received: October 7, 2017
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    I was disappointed that my cost was so much higher due to being 5+ years older than my companions.

    Linda from NC
    Review Received: October 7, 2017
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    So far, so good. Haven't completed claim yet.

    Susan from LA
    Review Received: October 6, 2017
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    0 out of 0 people found this review helpful