Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
357,160
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AVG. MONTH
8,470
Total Reviews
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SINCE 2014
5,337
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,337 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3863
  • 4
    900
  • 3
    322
  • 2
    125
  • 1
    127
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  • Tin Leg policy: Luxury

    The price is reasonable and I appreciate that Tin Leg is the primary medical coverer.

    Michael from NY
    Review Received: September 21, 2017
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    Tin Leg policy: Luxury

    Have always purchased travel insurance but never used it tell this trip. The claims process was easy and they fully reimbursed us for our medical claim. Will be using again for all future trips.

    Jason from WA
    Review Received: September 19, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Excellent coverage. Easy accessible by phone
    Accept able to Russia n
    Embassy'

    Bonnie from NY
    Review Received: September 17, 2017
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    Tin Leg policy: Luxury

    So far it hasn't been the best travel insurance experience. I think I will be filing a claim as I was stranded for a day due to weather and had to stay an extra night, get a different flight, etc. I'm still waiting for my travel planner to provide the cost of that extra airfare. During my issue, I called the assistance line and got what I would describe as a semi-helpful response. I did not feel secure that they were on it. And this was after I called the number on my insurance card which said "no longer a working number." Once I was able to get online (no easy task as I was in a remote location with very limited internet access), I at least connected.

    I'd prefer to withhold public comment until I see what the claims experience is like. Another issue is that, apparently, the main office is in Florida and due to the hurricanes, they have been experiencing their own challenges.

    Dorothy from WI
    Review Received: September 12, 2017
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    3 out of 3 people found this review helpful

    Review Updated: 10/10/2017

    My claim was handled quickly. I was kept informed every step of the way.

    Response from Tin Leg

    Hi Dorothy

    I apologize that you did not get a helpful response when you contacted our Emergency Assistance department. We always want to add value and it sounds like in this instance we fell short of that goal. We are always listening to our customers and finding ways to improve.

    I see that your claim for $478.30 was approved and your payment was mailed 13 days after initially contacting us.

    If you have any further questions, I’d be delighted to speak with you directly. You can reach me at 844-240-1233.

    Tin Leg policy: Luxury

    I really don't have any comments. I purchased the policy online without any problems and will not be filing any claims. I had a few questions which were answered promptly to my satisfaction prior to the purchase. The real test of an insurance policy/company is how they handle problems and process claims. And a successful vacation is not having any problems or claims. Insurance is one of those necessary items that if you never need it, you're lucky; and if you ever need it once, you're darn glad you have it.

    Mary from TX
    Review Received: September 12, 2017
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Nothing to it, really. Had flight changes due to Harvey. Called them to inform them of change and see if I needed to take any other action on the insurance. They said no even though dates, airports, etc., all changed. Trip was uneventful.

    Pamela from TX
    Review Received: September 11, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    JORDAN from TX
    Review Received: September 10, 2017
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    2 out of 2 people found this review helpful

    Of all the times I’ve purchased the TinLeg policies, I’ve only made 2 claims. One was a year or so back and the claim was handled very promptly with no issues. The latest was due to Hurricane Havey, and it seems the Tin Leg promise went out the door. No claims updates every 5 days. Radio silence. Finally I received one email that my claim was approved on 9/24, and the check arrived 10/5. (Which they tried to send to a different address than the one on the claim form and I tried to call twice to fix with no answer, finally an email got the claims dept attention) They dropped the ball on this one, but I can’t complain about the insurance itself. The policy coverage was right and the price was good. That’s my honest feedback.

    Tin Leg policy: Luxury

    This being the 1st time I purchased travel insurance, I did my homework on potential underwriters. I was quite taken aback with the insurance offered by the cruise line company when I received their quote. The quote was outrageously expensive, so I did my due diligence on the internet and found Squaremouth. After reviewing the options on Squaremouth, I reviewed 3 top underwriters and chose Tin Leg, not only because of their price, but what they offered for coverage. I'm thankful that I did not have to use the insurance, and also happy knowing that if I needed to use the insurance, Tin Leg had my back. My wife and I plan to travel more in the years to come and I will certainly be looking to Squaremouth and Tin Leg for my travel insurance needs.

    James from AZ from AZ
    Review Received: September 9, 2017
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    Tin Leg policy: Luxury

    We had a positive experience with Tin Leg thoughout the claim process. Brandi Morse was our primary contact and she was responsive and professional.

    Patricia T. from CA
    Review Received: September 8, 2017
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    We had a problem with our baggage post trip so I called Tin Leg to find out about submitting a claim. The person I spoke with was very helpful and told me he would send me email with all the information about submitting a claim and that a claims rep would also send out an email to setup a conference call. I received both emails and my conference call is setup. So far Tin leg has been very easy to work with.

    Robert from NY
    Review Received: September 8, 2017
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    0 out of 0 people found this review helpful