Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Prior to my trip the cost of the cruise was reduced substantially .I called Tin Leg to see if I could get the ins. cost reduced. After the agent research the possibility I was given the requested reduction in costs.
I filed a claim January 13th before my trip. I had to cancel because of illness. I filed all of the necessary forms, etc.. It is February 25th and and I am still waiting for this to be resolved......not happy.
What We Found:
Your claim form was received on 1/19/17. Additional information was requested from your physician.
What We Did About It:
An agent contacted you today with an update and we are following up with your physician for the records.
Squaremouth.com made it easy to compare policies. For my trip, Tinleg was easy to work with and had the best value for what I wanted (high emergency medical and evacuation coverage). I have used Tinleg before after going through Squaremouth.com. However, I have never had to make a claim, so I don't know if they actually provide good insurance. I would strongly recommend relying on reviews of people who have filed a claim rather than people who found the buying experience good but have never filed a claim.
Easy online service. Excell my prices and coverage.
Fortunately, I've never had to use the benefit so I don't know whether it's any good or not
Handled quickly and professionally. Very pleased with service!!
Very easy and speedy process---at first I was put off by the need for a phone call to initiate the claim but it really made things simpler. Have already booked them for another upcoming trip.
The end result was positive; however, I think the process was a bit too long and cumbersome.
I found choosing the insurance was very confusing. I would have preferred it if our travel agent made a couple suggestions, rather than doing what research I did our selves and still not really knowing what we purchased.
Why I chose Tin Leg.... I can't recall now. Just a guess of averages.
My wife was injured on an shore excursion, by a backpack falling out of the overhead storage compartment on a bus onto her head while she seated.
At the time we knew she was injured some but didn't think going to the ships doctor would do anything except to be given pain meds, so we didn't. After getting home she is going to a chiropractor. and she did call Tin Leg about possible coverage and were told that they only cover medical assistance while we were on the trip (within the dates covered).
We feel they should help with the expenses our Medicare and supplement will not cover, but they won't.
What We Found:
You contacted our claims department on 2/8/17 to file a claim.
What We Did About It:
An agent explained to you over the phone on 2/9/17 that the policy is designed to cover medical expenses incurred while traveling and that expenses incurred after you return home are not covered.
Service was friendly and efficient. The claim was resolved quickly.