Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
358,525
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AVG. MONTH
8,446
Total Reviews
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SINCE 2014
5,351
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,351 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3871
  • 4
    902
  • 3
    325
  • 2
    125
  • 1
    128
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  • Tin Leg policy: Luxury

    We had the wrong return date on our insurance and I called Tin Leg and everything was was changed very quickly.

    Meredith from NJ
    Review Received: June 15, 2016
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Did not use the insurance.

    Mark from OK
    Review Received: June 7, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    great trip to an area in northern Zimbabwe where it would have been difficult (call that "expensive") to evacuate...felt confident in having coverage...even better since I did not need it. Fellow passengers had confusion on connections from Victoria Falls to Cape Town and almost had a claim against their coverage, but we all worked it out.

    JOHN from KY
    Review Received: June 6, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    No comments

    Phllip from CA
    Review Received: June 2, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    We were unsure of our best option since we wanted travel health insurance but not insurance against having to cancel our holiday. So we called the phone number and spoke to a representative who was very helpful and got us a quote straight away for exactly what we wanted.

    Carolyn from NY
    Review Received: June 1, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    My experience was completely satisfactory. It was easy to set up, the customer service rep was good to work with, and the price was reasonable for the coverage I was seeking.

    Gretchen from PA
    Review Received: May 27, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    The interaction with KELLY CALKINS was outstanding. She followed up with me for a signature I missed, and was so helpful

    Alastair from AZ
    Review Received: May 26, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    GOOD WILL USE YOU NEXT TIME

    ROBERT from WA
    Review Received: May 25, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Helpful & responsive

    mlt from AZ
    Review Received: May 18, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    My husband had a severe itching problem which surfaced a few days after we boarded our cruise in Buenos Aires. He visited the medical center twice. We submitted a claim for the doctor's visit and medication, one of which was merely an otc treatment. Tin Leg did a short phone interview, then sent us an email so we could amend the claim and include scanned receipts., which were all submitted by email. We got the check a few days later. The claim was for a fairly small amount, so I don't know how they would handle a major claim, but I was very satisfied with their performance in this instance.

    Sharon from WA
    Review Received: May 11, 2016
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    0 out of 0 people found this review helpful