Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
360,610
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AVG. MONTH
8,388
Total Reviews
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SINCE 2014
5,368
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,368 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3884
  • 4
    903
  • 3
    326
  • 2
    125
  • 1
    130
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  • Tin Leg policy: Luxury

    Price and benefits were great. Never had to file a claim.

    Paul from AL
    Review Received: May 17, 2015
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    Tin Leg policy: Luxury

    I had a swollen knee from hiking and didn't know if I would need to get it aspirated. We called to get information. My knee swelling decreased enough that I needed no treatment.

    Leslie from PA
    Review Received: May 17, 2015
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    Tin Leg policy: Luxury

    SquareMouth was the only vendor with whom I spoke, among several, that asserted unequivocally that they would cover a helicopter evacuation from the bottom of the Grand Canyon.

    Lewis from VA
    Review Received: May 17, 2015
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    Tin Leg policy: Luxury

    I have a claim still open with square mouth ! So ! I can't really say if this insurance company backs up it's claims or not.
    All my contact so far has been positive ! Hopefully they
    Will pay the claim with the same positive attitude !

    Richard from CA
    Review Received: May 14, 2015
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    Tin Leg policy: Luxury

    The insurance coverage provided was outstanding and pricing was competitive/lower than alternative sites for required health and travel insurance coverage.

    I would urge anyone planning an overseas trip that is not covered by your domestic (United States) health insurance to conduct the appropriate due-diligence and consider Tin leg as your primary coverage provider.

    Franklin from FL
    Review Received: May 10, 2015
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    Tin Leg policy: Economy

    We had to cancel our trip. It has been Five weeks since we put in a claim and I only heard from them now because I finally asked if there were any questions. We sent complete records, we thought, but evidently not complete enough. So we are still waiting.

    JP from FL
    Review Received: May 5, 2015
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    We lost our cell phone during the trip and filed a claim. After spending a lot of time putting together the required documentation and filing the claim, we learned there was a cell phone exclusion. Would have like to know this before we went through all this effort.

    Steven from WA
    Review Received: May 5, 2015
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    Tin Leg policy: Luxury

    Very professional, courteous service. No complications,nor hassle. We will be long term clients and will eagerly recommend this firm to friends, family and fellow travelers.

    william from PA
    Review Received: May 5, 2015
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    Tin Leg policy: Standard

    Courteous service, easy claim procedure, and prompt payment for the claim.

    Roberta from NJ
    Review Received: May 5, 2015
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    Tin Leg policy: Luxury

    I had to cut short my trip to Mexico this past January 2015, due to a death in the family. I filed a claim and received reimbursement for the portion of the trip that I did not complete. The assistance I received was excellent, and I am very pleased with the outcome, the staff's professionalism and helpfulness, and the ease and clarity of the claim process.

    Nancy from MD
    Review Received: May 5, 2015
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