Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
360,896
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AVG. MONTH
8,382
Total Reviews
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SINCE 2014
5,368
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,368 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3884
  • 4
    903
  • 3
    326
  • 2
    125
  • 1
    130
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  • Tin Leg policy: Luxury

    I haven't received a settlement or any information about my claim other than that they have received my paperwork.

    Heidi from CA
    Review Received: November 25, 2014
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    13 out of 15 people found this review helpful
    Tin Leg policy: Economy

    Easy to purchase insurance, but didn't use it.

    Chuck from MN
    Review Received: November 22, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Although I filed a claim with complete paperwork (according to the rep I spoke to), I received no payment nor feedback for more than a month. When I called, they said they had received my paperwork and were waiting for information from the trip provider. I had sent this with the claim. Last talked to them more than a week ago, but nothing additional.

    Dissatisfied with their lack of providing feedback on what is happening with my claim.

    Glenn from VA
    Review Received: November 22, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Customer service was very knowledgeable and answered all my questions in regard to what policy I should purchase. I also have another policy pending to cover a trip we are taking in 1/2015. I

    Judith from FL
    Review Received: November 22, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    My experience thus far has been excellent. Due to an injury prior to my trip departure, I will be filing a claim. I'm expecting that all will go well and choosing Tin Leg as an insurance carrier through "Square Mouth" was a wise thing to do.

    Henry from CT
    Review Received: November 21, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    I will choose your service again when we travel internationally.

    Harriet from DE
    Review Received: November 21, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    A competitive product and excellent service

    Marvin from Florida from FL
    Review Received: November 19, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Seemed like a good policy compared to others . Did not need to use it . That is always hood

    Lisa from TX
    Review Received: November 19, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Tin Leg has been very slow to respond and although the claim was submitted almost three weeks ago they have not indicated their position, even though the factual situation was very straightforward and medical certifications have been submitted. The claim involved a medical evacuation in Nepal and required a significant up-front payment. We are quite disappointed in their failure to respond. Based on their lack of response to date I would not recommend this policy.

    Sarah from CO
    Review Received: November 18, 2014
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    14 out of 14 people found this review helpful
    Tin Leg policy: Luxury

    We were going to file a claim for our delayed luggage but the airlines covered our expenses completely. Thank you for your professional service.

    Ronald from OH
    Review Received: November 17, 2014
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    0 out of 0 people found this review helpful