Tin Leg Travel Insurance Reviews

A phone attempt to clarify coverage terms if an airline strike left us stranded proved more difficult to grasp than I would have preferred.

I filed a medical claim with Tin Leg in the amount of US$113.67 for an emergency medical visit at a clinic while my family was traveling in Canada. After filing all the paperwork, including getting the doctor's statement from Canada, Tin Leg sent me a reimbursement of $103.07 three weeks later. I called Tin Leg 3 times that I paid the medical bills in US funds: $65 cash to the doctor at the clinic and $48.67 in credit card charges for the medicine in the pharmacy, a total of $113.67. Each time a representative would take my information and promised to call back after consulting with the analyst. No one has called or emailed me. I'm extremely disappointed in the way Tin Leg has been handling this case. I'd like to ask if your office can help me with this problem. Thank you very much.

No claim - no problem

Selected Tin Leg for cost and coverage factors in spite of the company name.

Your representatives were very helpful and courteous. I really expected a lot of trouble but my experience with square mouth was very pleasant. I would recommend to all my friends and family.

Although I did not need to use the insurance, it was nice knowing that if we did need to cancel our trip we would be able to get our money back. The process was easy to follow and the price was reasonable compared to other vendors.

Frustrated. Why does it take four more weeks to review my claim? You have had it for four weeks already.

The claims representative was very friendly and took time to explain the claims process to me.

awaiting re-issuance of refund check

I was sent a letter requesting additional information which I sent immediately. Apparently you lost it but never called again for this information. When I called to find out the delay in my claim I was told about the letter and lack of information.

I resent it via email but have not heard back.

This is the first time I have had to make a claim for cancelling a trip and I admit I was a bit nervous. Everything the policy said would pay was paid. The claim was completed and filed on-line and the check arrived back to me in less than two weeks. I was very impressed by the lack of red-tape and the responsiveness of the organization. I highly recommend Square Mouth and Tin Leg.