Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
361,224
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AVG. MONTH
8,395
Total Reviews
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SINCE 2014
5,368
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,368 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3884
  • 4
    903
  • 3
    326
  • 2
    125
  • 1
    130
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  • Tin Leg policy: Luxury

    Thanks for making it so easy for me. I appreciate all.
    Yes I would recommend

    Toni B. from WA
    Review Received: November 3, 2014
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    Tin Leg policy: Luxury

    We regard your company highly.

    Evelyn from CA
    Review Received: November 3, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Most travel medical insurance reviews are submitted by people who never made a claim. My wife was ill while we were traveling in England. She saw a local doctor whom I paid in cash. On returning to the USA I filed a claim for the physician fee (including a lab test fee). Tin Leg customer service was great. They explained the claims process and emailed me the forms. They require that the treating physician fill out their specific form, so I had to email the form back to England to be completed. After I submitted all of the documents they emailed me a question about a week later and paid the claim to me by check about 10 days after that. Except for the issue of having their form signed by the physician even though I had a signed copy of his initial report I thought that they were great and I will use them again on our next trip.

    Martin from TX
    Review Received: November 3, 2014
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    Tin Leg policy: Luxury

    I felt I should had received more for my claim. I had receipts that were not considered in my final settlement.

    James from CO
    Review Received: November 3, 2014
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    14 out of 16 people found this review helpful
    Tin Leg policy: Luxury

    I am in the midst of making a claim; my travel company has been slow to give me the information I need to complete the claim. Squaremouth has been supportive so far; hopefully we will be able to resolve issues efficiently.

    Linda from FL
    Review Received: November 3, 2014
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    Tin Leg policy: Luxury

    We had an overseas hospitalization and Tin Leg provided me guidance during the experience then paid the claim upon my return. The only improvement I could suggest is to have service agents who can speak foreign languages because it was difficult getting the hospital to send Tin Leg the needed documentation.

    Michael from WA
    Review Received: November 3, 2014
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    Tin Leg policy: Luxury

    straight talk about differences in coverage.

    gary from CA
    Review Received: November 3, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    great service and thankful not to have had to use you!!

    Connie from VA
    Review Received: November 2, 2014
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    Tin Leg policy: Standard

    We did not use the insurance. However I had to change the dates and it was very easy to do! It gave us peace of mind while out of the country!

    Robert from TX
    Review Received: November 2, 2014
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    Tin Leg policy: Luxury

    Unfortunately, Cindy and I were not able to make the cruise because I was diagnosed and began treatment for lymph node and larynx cancer in May, 2014. Recovery from the chemotherapy and radiation treatment took longer than hoped for. On September 16,2014 my oncologist prohibited travel by air or otherwise, for the next 3 months.
    I filed my claim (TinLeg Certificate Number: TLL13-100651) on 10/07/2014. Other than auto receipt acknowledgement, I am unaware of my claim status. Anything you can do to help expedite my refund would be greatly appreciated.

    Douglas from KS
    Review Received: October 29, 2014
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