Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Consultant was very helpful, very knowledgeable.
I had an online chat with your representative a few weeks ago, during which I fully explained our claim and its receipts and photos supporting the claim. I have heard nothing since, and the claim was submitted almost your months ago. Will you please tell me what is being done to settle this?
Sheila Mahoney
Their representative was courteous and kind on the phone, but was unable to provide me any information as to what the coverage would be for canceled flights and delay. They just sent me a form to fill out, which I will be doing, Then I will have to wait for an answer. It would be more helpful if their representatives were able to walk the customers through the claims process and provide feedback as to exactly what is covered.
I cancelled the policy 2 days after purchase due to a family emergency and was unable to travel and cancelled the trip.
About two weeks before my intended departure, I needed to cancel my trip do to a severe health problem. I have filed a claim with Tin Leg providing the information they require and am awaiting their decision on my claim.
We had to cancel our trip because my wife could not fly due to a severe sinus infection. The insurance carrier paid the claim very quickly. I would use them again and hopefully not have to make another claim.
All went very smoothly, easy to access. Gave me confidence that if anything happened I could get help.
The process was very easy to complete and the prices were better than other travel insurances I checked.
I cancelled my trip to Israel due to the ongoing terrorist activities in the region in August, 2014. The claim that I submitted along with supporting documentation to Tin Leg was paid in full under the terrorist provisions of the policy. No complaints here. I am certainly glad that I purchased this policy. I would certainly use Tin Leg again for future travel insurance needs.
Highly satisfied with the way our claim was handled.