Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
361,233
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AVG. MONTH
8,398
Total Reviews
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SINCE 2014
5,369
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,369 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3885
  • 4
    903
  • 3
    326
  • 2
    125
  • 1
    130
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  • Tin Leg policy: Standard

    Had some initial conusion re rates and dates--could not reach anyone to get facts

    Policy fine

    Yes

    no name from NV
    Review Received: June 19, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    No events during the trip. No claim to be processed.

    MH from IL
    Review Received: June 13, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Because of health reasons we were not able to make the trip to China. You folks were notified but no refund was given. We were given a credit for future trip but had to give dates for new trip in short period of time. This was not possible so we will lose all premiums paid for this trip.

    Gary from CA
    Review Received: June 12, 2014
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    169 out of 222 people found this review helpful
    Tin Leg policy: Standard

    Provided peace of mind

    Nancy from GA
    Review Received: June 11, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    We had no claim, but the sign up process was very easy.

    peter from CA
    Review Received: June 5, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    Never had to use the insurance during the trip. NA

    Rodney from CA
    Review Received: June 5, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    The companies both responded quickly when I couldn't find my travel card with insurance details just before I was leaving. Tin Leg was more reasonable than other options.

    Wendy from NV
    Review Received: June 5, 2014
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    7 out of 14 people found this review helpful
    Tin Leg policy: Luxury

    I have recently sent in a claim and I am awaiting response.

    lisa from CT
    Review Received: June 4, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I was pleased with the response (timing) and purchase value of my insurance! Thank God I did not require it; but had peace of mind knowing that I was covered.

    SUSAN from DE
    Review Received: June 4, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    I had no need to file a claim so don't know about performance of company. Compared pricing for tin leg was good with 5 stars so I went with them

    Fernando from CA
    Review Received: June 1, 2014
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    0 out of 0 people found this review helpful